PriusOverlanding.comReviews of priusoverlanding.com

Response from PriusOverlanding.comJul 23, 2023

Dear Nestor, Thank you for sharing your feedback regarding your recent experience with our company. We regret to hear about the challenges you encountered, and we appreciate the opportunity to address your concerns. Firstly, we want to assure you that we take customer feedback seriously and strive to provide excellent service and quality products to all our customers. We're disheartened to hear about the issues you faced with your order and the difficulties in reaching us. Regarding your comments about us being labeled a scam, we understand your frustration and want to clarify any misunderstandings. We've noticed a trend of negative reviews from individuals who haven't purchased from us and may have affiliations with our competitors. While we respect everyone's right to express their opinions, we urge transparency and accuracy in reviews to ensure fairness. In response to your specific concerns, we acknowledge the lack of Service Level Agreements for phone calls and emails. While we prioritize quality control and product testing, we understand the importance of communication with our customers. We apologize for any inconvenience caused by our unavailability and are committed to improving our response times. Regarding your order, we regret any confusion regarding the lead time. We aim to provide clear information about our products and their expected delivery times. We're pleased to inform you that your order is nearing completion and will be shipped to you within the coming week, as per the estimated 2-4 week lead time stated on our website. We value your business and are committed to resolving any issues to your satisfaction. Please feel free to reach out to us directly if you have any further concerns or questions. Thank you for bringing this matter to our attention, and we appreciate your understanding.

Response from PriusOverlanding.comJul 23, 2023

Thank you for taking the time to leave feedback. We take every comment seriously and strive to address all customer concerns. However, we were unable to verify this reviewer's identity as a customer of PriusOverlanding.com. Unfortunately, we have recently seen instances where individuals who have not placed orders with us leave negative reviews that may misrepresent our business practices. We want to assure our customers that we are a legitimate business with real products, real support, and a commitment to transparency. We understand that delays and communication issues are frustrating, and we are constantly working to improve our processes. For any genuine customer needing assistance, our support team is available to address any inquiries directly. If this review was posted in error, we encourage the reviewer to reach out to us so we can work together to resolve any issues. Thank you for the opportunity to respond.

Response from PriusOverlanding.comJul 7, 2023

Thank you for sharing your feedback regarding your recent experience with our company. We appreciate your perspective, and we regret any inconvenience you've encountered. Firstly, we want to assure you that we take all customer feedback seriously, and we're committed to addressing any issues promptly and transparently. We understand the frustration of not receiving your order within the expected timeframe, and we apologize for any inconvenience this may have caused. Regarding your comments about longer-than-normal shipping times, we want to clarify that we're not a scam. Like many companies, we occasionally experience delays in shipping due to various factors. However, we understand that these delays can be frustrating for our customers, and we're continuously working to improve our processes to minimize such occurrences. We acknowledge your concerns about communication and the lack of Service Level Agreements for emails. We're currently reviewing our communication protocols to ensure better responsiveness to customer inquiries. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. We're committed to improving our service and communication moving forward. Thank you for bringing this matter to our attention.

Response from PriusOverlanding.comJul 7, 2023

Thank you for taking the time to share your concerns about your experience with our company. We understand your frustration, and we appreciate the opportunity to address your issues. First and foremost, we want to assure you that we take all customer feedback seriously, and we're committed to providing transparency and resolving any issues promptly. Regarding your comments about longer-than-normal shipping times and accusations of running a scam operation, we want to clarify that we are not engaged in any deceptive practices. Like many companies, we occasionally experience delays in shipping due to various factors. However, we strive to communicate openly and honestly with our customers about any delays or issues with their orders. We regret any miscommunication or inconvenience you've experienced regarding your order. Our goal is always to provide a positive and satisfactory shopping experience for our customers, and we apologize if we fell short of meeting your expectations in this instance. We appreciate your feedback and are actively reviewing our processes to ensure better responsiveness and communication with our customers in the future. Thank you for bringing this matter to our attention, and we apologize for any frustration or inconvenience you've experienced.

Response from PriusOverlanding.comJul 7, 2023

We are no scam, like all companies we experience longer than normal shipping times. Currentely we do not have any Service Level Agreements in place regarding emails. Typically we find that most custoemrs when they place an order, they wait to receive their item. We don't understand how scam can be assiciated when there are longer than expected delivery times.

Response from PriusOverlanding.comDec 15, 2022

Thank you, Albert, for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your order, and we want to address your concerns directly. Firstly, we acknowledge that there were delays, and we apologize for the inconvenience this has caused. As a growing company in our early stages, we faced unexpected challenges with inventory and order fulfillment, especially given the high demand. We’ve since expanded our team to include a dedicated customer service representative to ensure all inquiries are addressed promptly, and we’re working to improve our response times and support. Regarding your request for a refund, we would like to confirm that any outstanding requests are a priority for us, and our team is actively reviewing them to ensure they are resolved as quickly as possible. If there was any lapse in communication, we apologize, and we’re committed to making it right. We value your feedback as it helps us continue to improve our processes. Please feel free to reach out to us directly at [support email/phone number], and we’ll make sure to resolve any remaining issues with your order. Thank you for your patience and for giving us the opportunity to address your concerns.

Response from PriusOverlanding.comDec 15, 2022

Thank you, Dave, for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, and we’d like to clarify a few points to ensure transparency. Firstly, we understand the frustration with delays and have communicated openly about supply chain challenges that affected many industries, including ours. While we regret that the process took longer than expected, we made every effort to keep you updated along the way. Regarding the PayPal dispute, we followed PayPal's standard process for disputes, which added time to the resolution but was outside our control. We were actively working with PayPal to resolve your concerns, and our goal was always to reach a fair outcome. As for the fitment issue, we strive to provide clear installation instructions with each product. It’s worth noting that, in this case, proper fitment depended on following specific steps in the instructions provided. We believe that if these instructions were carefully followed, the part would have fit as intended. Our support team was ready to assist with any installation questions, as we do for all our customers. We’re always working to improve, and we value your input. If there’s anything further we can do to resolve your concerns, please reach out to us directly. Our commitment to customer satisfaction and quality remains our top priority, and we appreciate the opportunity to clarify these points. Thank you for giving us the chance to address your experience.