PrioritymedsReviews of prioritymeds.com

The only complaint that I have is that I have to follow up with my 3 month renewal for my pre-paid prescription. I switched to this company since they were cheaper from the last company, but the last company contacted me before my medicine was needed to make sure that they did the follow up and got my medicine on time, so I had no interruptions in my medicine. With Priority meds, I have to contact them thru a chat and ask where is my prescription. Sometimes they are on it timely, this time I am out of medicine and waiting for my refill. I had to contact them and wait for someone to check to see what was going on, they finally got it straightened out, but It would seem that if they taking your money up front, they should at least follow up with you when your prescription is due, not wait for me to follow up.

I attempted to talk to someone without success. I wanted the $145/month price advertised on Instagram. No response from the company after multiple attempts.

I've only just started, but I didn't get what I clicked on - I asked for the 12 month subscription for $1700 and got the 6 month for $1100 which almost doubles what I'll have to pay. I left a message asking for help to fix that and got no response whatsoever, despite them continuing on with filling my prescription. While the rest of that seems to have gone well, not being allowed to adjust my plan is incredibly frustrating. I really debated cancelling altogether but they also don't allow that! Edit: I will add that after I wrote this they did contact me about the change of plans so I did add an additional star.

Overall, I have been pleased. My reasons for not giving four stars are twofold: First, I have had issues with slow delivery; second, I was emailed about a $100 credit for slow delivery back in January and that has never been honored. Otherwise, ordering and getting my scripts filled has been relatively painless and I have lost 20 pounds over 7 months.

I get automatically debited every quarter. Meds are OK but still have not received medicine for Q1 and now have paid for Q2 and getting all these emails saying yay your meds are on their way. But none of my inquiries as to the extra $20 charge each quarter or status of my Q1 meds are being answers. What's happening? Received a second request for a review. NO change to status. I phoned and was told I would get a response. None. I want my money back for the meds not shipped.

Once I got through to Sam Smith, it was great and he immediately addressed my concerns. However, it took forever to get through to him. My chats were repeatedly rerouted to AI rather than to the medical team and I just kept getting the same circular responses from the robot. It was highly frustrating, to the point I am considering going to a provider other than Priority Meds after my next shipment.

Update: Sergio called me and made things right and gave me the $100 back. I had originally posted about how they dont give you notice before it renews and then charge you a $100 cancellation fee. Their product is fine and worked well for me, just remember to cancel before the renewal to avoid any drama.

I have mixed feelings about this company. The positive - there is a customer service phone number where I was able to reach someone. They ultimately gave me a refund as requested. That's the positive. My experience - I either unknowingly signed up for a subscription or forgot that I had done so. I stopped taking the medication a few months ago and I assumed that ended my relationship with the company. Then I received a text notification that I was being charged for another 6 months and was immediately charged one minute after that. It would have been useful to have some advanced notice. I don't understand how a subscription service could be in place regarding a medication without knowing the health status of the person. I was notified to check in after the charge was already made. In order to cancel a subscription after being charged, one needs to get approval from a "cancellation specialist". That takes 24-48 hours and I got concerned because the app indicated the shipment was on its way. However, I requested a refund and I received a refund.