PriorityMeds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through the PriorityMeds.com Patient Portal. PriorityMeds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider.
Prioritymeds (prioritymeds.com) has 432 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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robin R.
I reached out to you guys after you automatically charge my credit card for my second batch. I was told originally that you would not and that I would have to call to get my second batch sent. Not only did you do that you also overcharged me $100. And every single time I called all I was told is that my ticket would be escalated for a call back. So far 3 weeks not one call back from your company. I'm upset
customer
Total lack of customer support. Late shipments. No response on any issues. Difficult website. Difficult cancellation. All in all a scam outfit. Do not use.
Sean K.
Horrible company. Tirzepatide arrived over 100 degrees. Customer service is AI and terrible. They sent out a replacement and arrived hot again.
Ronald L.
Medication arrived hot! Delivered in 90 degree weather. Arrived a day late refrigerating packs inside were hot called the company. No reply. Text the company no reply Email the company no reply and on the medication says keep refrigerated. I will not use the medication through it out a waste of money to deal with this company.
Dani
I get zero response from customer service. Can someone please reach out? I need help with a refill but a not getting any answer.
Joseph S.
I've been trying to get a customer service response for weeks now. I've had a problem with my last order. I spoke to your AI five or six times now escalated my problem and never have gotten a response. Until AI started I was very happy with you but now it's impossible to communicate. I tried to hold the order before you send it and you still sent it and you upcharged me. I tried every day for a week with no response.
Wendy T.
I’ve been taking the Tirazepatide shot for a month. Haven’t lost any weight. I sent a message through the portal over a week ago and no response.
Linda Y.
My tirzepetide arrive HOT on 5/19. I immediately called and talked to an AI who told me that hot is definitely not acceptable as the meds would become inactive and that they would prioritize (I forget exact terms used) this issue and someone would contact me "soon". 4 phone calls and 10 days later I have not heard squat. I paid a year in advance $1740. I am extremely frustrated.
