Print Scan - Printscan - Printscan.comReviews of printscan.com

Printscan is a scam. You schedule your appointment, provide them all your personal protected information, go to your appointment, get fingerprinted and as you walk out of the appointment you are notified they cancelled your appointment and NEVER provide you with your fingerprint cards. Now you have no idea who has access to your personal information. This may be a scam company designed to steal your information. In addition, they provide a service to fingerprint you and then mail you your print cards, which is NOT allowed under their contract with CBI. I called CBI and was informed that service should not be happening, they are supposed to provide your print cards at the time of the appointment. Use this company with extreme caution, they are most likely stealing your personal information. After NOT getting the service paid for from Printscan, I went to Identago and received amazing service, my print cards at the appointment and was charged half as much as Printscan. Use Identago!

Just talked to a lady on the customer support number for print scan to try and rectify an issue with website not showing a kiosk location that the store owner knows is active and didn't get a single ounce of help from this woman. She talked over me every time i tried to explain the issue and just kept saying "its not an active location" with more and more attitude until she just hung up on me. Extremely unhelpful and down right LAZY. I would be embarrassed to have an employee like that having any customer interactions. DO BETTER.

This company asks for intensive PII (including DOB and SSN), requires you make an appointment, and then takes you all the way to the payment field BEFORE providing ANY pricing information. This is wildly unethical and possibly illegal at least in several states. When I emailed "customer service" about it, they replied only: "We will not be changing our scheduling process. Please contact another company." Beyond awful!

Charges for other services than what I needed. Don't go here. Everything is done online so they won't clear any issues.

One of the worst customer service experiences I have encountered. After travelling to the US (from Canada) specifically to get my fingerprints electronically done, 3 weeks passed and after multiple follow ups from me they told me that due to a 'technical' issue my fingerprints were not submitted to the FBI. No apology or anything. 6 weeks later I finally received the history check from the FBI. Don't use either for the service or cost. Took longer to receive than the mail submission which I also did as backup so I never actually used the confirmation I eventually received from PrintScan due to how slow they are.

Prints can printed my FBI background check on blue paper instead of something normal so it was rejected by the government of Montenegro as original. So, after paying all of that money to get the background check and apostille, it is worthless. Now I will have to again fly back to the United States get fingerprints all over again and do the whole process with a legitimate company.

Avoid at all costs. I had my fingerprints done for an FBI background check. They failed to explain that I needed to provide a physical address, and not a mailing address; they also failed to call me to tell me about this being a problem. Because of that, they cost me over a week of time! They apparently are clueless about the vital services they provide to their customers, and do not respect their customers enough to call them in situations like these. Instead, they have some total flunky of a customer care representative (Tyler J.) that not only is incapable of writing an email with information adequate enough to even know wtf he's trying to say, but just sticks to writing endless emails day, after day, after day never thinking… maybe the emails are going to spam; or having the idea to even pick up a phone because… maybe this customer's background check is for a job or visa.

I had an appointment in one of their locations (13700 veterans memorial, Houston) and not only the “office” looked sketchy but there was nobody there. They had a “be back at 10” sign on the door. My appointment was at 10:30 and I left at 10:45. In the meantime I called the number for PrintScan and explained what was happening so they proceed to forwarded my call to the office THAT WAS CLOSE. I called again but I got the machine so I left a message. I changed my appointment for the next day (PrintScan only offers appointments for following days) in a different location. Few minutes after that, I received a callback from a guy at PrintScan mansplaining me that my appointment was for the next day, I explain to him that I just changed it and that I had a confirmation number for the previous appointment if he needed it. But he continue to say "I see here that your appointment is for tomorrow" like that was my mistake. I literally had to rise my voice for him to stop telling me that I showed up to the wrong appointment. So not only I wasted my morning driving to a location that was closed, I was disrespected by PrintScan employee that would not listen to understand but talk to disregard. If you came all the way here, it’s good that you know that for a FBI background check, PrintScan charges more than IndentoGo and they have same day appointments (I did my background check with them). Hopefully this reaches you before you waist money and time.