Yu-Ming W.
I ordered and paid a custom design vest…
I ordered and paid a custom design vest on 12/31/2025, the company track website show order confirmed. Order #F1767199584698 The website also indicates will start to process in 2 business days, however 2 weeks later 1/14/2026 the website still shows the same message but no progress at all. I wrote a message to their customer support email asking about how long will it take to deliver my ordered item. But so far no return email. Almost feel like nobody care about me as a customer. The company responded to my email next day and apologized for delayed shipping due to system issues and offers shipping cost refund. I received the product today as January 20th, the product quality is okay but custom photo is on the upper left corner, much smaller than the photo shown on their website which is bigger in the center. No big deal, just not what I saw in the company website and they did refund my shipping cost. So I am updating my review from 1 to 3 Star now.