Primrose SchoolsReviews of primroseschools.com

Our child started at Primrose School of East Aurora when they Opened in March of 2025. Initially things seemed to be going well but we quickly started to notice changes in her. Teachers had told her if she did not behave or listen her mom and dad would be so mad at her and it upset her tremendously. We explained we do not tolerate this type of correction for behavior or threatening our child into behaving correctly. Shortly after that she started expressing she was being picked on repeatedly by the same child. We dropped her days down over the summer and noticed her behavior change back to her normal happy self almost instantly. When she started prek in August, things changed almost right away. Bullying began very quickly. She was being called ugly on a daily basis, she would come home in tears, she would say she wasn’t allowed to tell us what happened at school and shut down. I had Multiple meetings with the administration seeing as one of the children bullying her was an administrators child. Initially they led me to believe they did not tolerate this behavior, but i have Since learned they simply turn a blind eye to it. The bullying became more relentless, my child was scratched intentionally twice and when reported to the staff it was never witnessed or reported to me. Other children in the class also were expressing to their parents at home physical abuse they were experiencing from children in the classroom but administration insisted none of it ever occurred to any of our children. After a relentless amount of meetings, refusal to do anything about the children causing harm to other children, except saying I’m sorry and being told to use gentle hands or sit them at separate tables, we pulled our child from the school. You could tell in certain teachers faces they were not able to do anything about the situation and that administration was in full control. Even after an incident on Halloween when one of the administrators went around the school in a giant dinosaur costume and terrified our child to the point of screaming and tears (we received no phone call just a heads up when I came to get her) our child had nightmares for weeks and no apology was issued to our child, until a week or two later our child directly on her own accord asked the staff member for an apology because “that’s what you do when you hurt someone’s feelings”. Nothing was ever documented and our child continued to come home and shut down crying telling us the teachers are doing nothing and that she can’t take it anymore and she couldn’t hold it all in anymore. Administration insisted everytime they asked our child how her day was she would say good, but i do not believe that, based on the fact that she would come home saying she was not supposed to tell us things that happened at school and that things were supposed to be kept “secret”. She started begging us to find her a new school which was shocking seeing as she had many friends she did adore in her class. Unfortunately due to pride of administration and refusal to admit there were problems within the classroom that went unaddressed for months on end we had no choice but to remove our daughter from such a toxic environment. Administration never took us as parents or our child’s concerns seriously and removing our child from that school was the best choice we could have ever made. Almost all reviews on their page are by staff members, so it’s no surprise they all gave them 5 stars. I wish I would have truly opened my eyes to the reality and seriousness of this situation sooner.

I worked there for almost 5yrs I was an infant teacher. The best 5 yrs I have ever had at a job. The leadership is fantastic, All of the Teachers are so good at what they do! Our Parents become apart of our Primrose family. I must say we have the greatest Parents. So if your looking for a place to send your Kiddos, Look no further, You will definitely love it! RB

Primrose markets itself as a premium early education provider, but our experience at Primrose school of Danville has been anything but. While some teachers are wonderful and truly care for the kids, the leadership—particularly the owner—is the root of ongoing dysfunction. She routinely orchestrates miscommunication between staff and parents, creating confusion and mistrust. Instead of resolving concerns with professionalism, she badmouths teachers who leave (many of whom were forced out) and speaks negatively about parents who withdraw their children. This level of unprofessionalism is shocking in a childcare setting. There is a serious lack of accountability, transparency, and respect. If you're looking for a stable, nurturing environment grounded in integrity and clear communication, I strongly urge you to look elsewhere. The emotional toll on both children and parents simply isn’t worth it.

We’ve been with Primrose School at Vista Ridge for nearly two years with no prior issues. We always paid on time, had a good relationship with staff, and trusted them with our son’s care. Unfortunately, that trust was broken due to how they handled repeated biting incidents — especially the most recent one. Over the last few months, our son was bitten multiple times by the same child. We initially accepted the incident reports, thinking these things happen. But every time we asked who bit him, our son gave the same name. Despite repeated incidents, no meaningful change occurred. On May 6, our son stayed home due to illness. He returned on May 7 and came home that day with a bite on his face, under his eye. It was not a small mark — clearly visible and concerning. A bite like that likely requires a child to grab and restrain another, which shouldn’t happen under proper supervision. Still, the child who bit him remained in class the very next day, with no clear consequences or separation plan. All we received was a vague incident report — checkboxes only, with no explanation or details on what was done. When we asked on May 8 that our son not be seated near the other child, we were told it would be handled. But the next day, we saw them seated right next to each other in class photos. What made this even more frustrating was the proposed solution: to move our son — the one who was bitten — to another classroom, away from his friends. When we asked why the other child wasn’t moved, we were told the other parents were “willing to work with the behavioral plan,” and we were the ones complaining — so our son was the one they offered to relocate. We have since toured other childcare centers with better safety practices and communication — and lower tuition. We feel we were overpaying at Primrose for inadequate supervision and little accountability. Parents deserve transparency and protection for their children. We did not receive either.

Great job and excellent service delivery

I have two babies that grew up in primrose school at St. Johns Forest. They love being there. I have watched my son and daughter blossom and grow with the amazing teachers and Management to guide them through many different milestones. They show my children love and kindness every time they see them. That means a lot to me and my husband. There simply wonderful and for that, one of the reasons I'm a teacher there as well. Nothing feels better knowing your child is safe and is learning valuable lessons each and every day. They truly deliver the best and most trusted early education to my babies and help families any chance they get. I'm just sad that my children will eventually leave but happy to know that they are leaving with the ability to learn and succeed in school and in life because of primrose.

Mangotsfield made my child unrecongnisable, she started acting violent so she had to go to therapy to calm down

What made my experience great at Primrose West Bellevue is the amazing staff. I have been working in early childhood education for many years. I have not seen any school like Primrose of West Bellvue. Shannon Peterson and Nicole Robinson's management and organizational skills are superb. The school is beautiful and clean on the inside and the outside. You would never believe children were in the building. I have never seen such a clean and organized center. The children are taught how to share their emotions daily. They are not going to school to just play but they are grasping and experiencing the right tools to become successful learners throughout life. Learning how to use their words to express their needs. Learning how to communicate among their peers in large and small group play. Most all learning how to calm down and relax when sad, angry, or just needing space. I have learned so much from each teacher at Primrose of West Bellvue. Jennifer Schernk and Kristen Mcelheny will make your day bright I have learned so much from observing them. They warmed up to me quickly and made me feel part of the team. There was never a dull moment with them they knew how to connect with the children and made each child feel loved and safe. They started as preschool teachers and transitioned into management. They are still supportive and ready to help out any time of the day. Your children will feel loved and safe at this school. If you looking for the most beautiful, loving teachers check out this school you won't be disappointed. Nicole is a great director she is skilled in communication and organization and is willing to step in at any given moment which is rare for directors from my experience. She is very understanding patient and loving. I love that she knows how to direct and redirect with love and compassion. Making sure everyone is safe under her direction. As a mother and teacher, I recommend Primrose at West Bellvue. I will miss them all dearly.