Darcy D.
They are now responding to my initial review, Terrible communication and very slow to…
They reached out to me after my last review and seem to be correcting the issues I had...the proof will be in the next few weeks... and then i will look at re-editing this review and giving a fresh one as well. Terrible communication and very slow to respond with custom orders, still waiting on designs over a month now. I have multiple orders and this company was referred to me by someone that had a good experience with them so I thought I would try them as I'm looking for a new supplier to my business. I have given two designs to them and both were AI generated. A simple phone conversation would clear up any art design issues they are having with the concept(s) I have provided. I have asked to talk to someone directly at this company and they say they only work online through their portal or email. I believe they use bots for their communication and the address on their website is a simple postal box with multi users and businesses at the same address.
Response from PrimestySep 4, 2026
Thank you for the update, Darcy, and for giving us the chance to make things right. We're glad we could connect and start addressing the delays and communication gaps you experienced - that's not the standard we want for any customer, especially one who came to us on a referral. We'll keep working closely with you on the designs and look forward to earning that fresh review in the coming weeks. Please don't hesitate to reach out directly if anything comes up in the meantime.