PrimestoragegroupReviews of primestoragegroup.com

We have a unit with Prime Storage in Aberdeen, MD. They bought the building that ExtraSpace Storage was renting and took over. We were going to move out and go to the new ExtraSpace Storage they opened in Abingdon, MD. Since we had a great experience and relationship with Ms. Bernie at ExtraSpace, but the new management at Prime Storage promised they would exceed our expectations and we would be happier with them. I mentioned that communication was one of the most important things to us. Whenever we went to our unit when ExtraSpace ran it there was always someone there during their operational hours. With Prime Storage there is hardly ever anyone there during the day. Whenever I’ve been there during the day to speak with someone they have the sign up saying they’ll be back at a certain time. They never come back at that time. They charged us for insurance when we already have insurance which is a lot cheaper than thru them, and I have been trying to get a refund since July when this happened. I have called many times, spoke with several different people, was told that it’s in the system and I’ll be receiving a credit, and still have not received anything. When I did finally find someone in the office it reeked of pot. I thought I was going to get a contact buzz. I could barely breath. On top of that the person asst. manager that is tried to cover the stench up with some kind of spray which made it worse. They increased the rate by $47 and said it’s to adjust to the market, but they are about $81 higher for similar unit sizes. I’ve also been told on many occasions that the district manager would reach out to me about the insurance issue and also to talk about adjusting the rate accordingly and have not heard from anyone in the 2 months they’ve been saying this. My messages do not get returned and their excuse is they didn’t see they had a message. I saw their system and it’s a computerized system that records basically like a caller id that shows what time the call comes in, the date and if there was a message left. So either they never look at the system or they lie like a rug. Either way do not trust Prime Storage. I am now looking for a rental truck and looking for a unit to rent in the new ExtraSpace storage where I should have moved to last year when Prime Storage took over. My gut feeling was right and I should have stuck with it. Stay away from Prime Storage at all costs. They are the worst I have ever dealt with and I’ve been renting storage units for many years from Storage King, ExtraSpace, and Public Storage, but Prime Storage is definitely the worst. There is no communication whatsoever. Do not trust them at all. You can tell they are lying when their lips are moving.

Predatory pricing! Went from $140/month to $288/month in 10 months time. While I understand intro offers expire, that is 105% INCREASE, over 10 months! I have tried to reach out to management with zero response. And maintenance of facilities is poor. Was told they only plow if more than 6 inches of snow! I have now written to BBB & NY State Office of Consumer Protection. There might be a class action lawsuit here if this is their standard operating procedure.

We rented a storage unit from Prime Storage in Columbus Ga in September 2025 for 95 dollars then we got email in April 2026 that price will increase to 242 dollars I am livid that a company can operate like this and still remain open I will report this to BBB how can you double the price plus 42 dollars this is unreasonable business practices to consumers not to mention downright unfair business practices I am appalled to know Prime Storage thinks this is fair treatment to their customers I will be writing a letter to your corporate office also I am emailing attorney general also the BBB

Company sucks! I worked for them! They will raise your rent on the 4th month they are money hungry! They are infested with mice and rats and have mold conditions in most facilities! Go with a more popular brand like extra space or public. Prime is not trustworthy! They allow the District managers to rent to their friend for lower prices and for free and then if you report it to Human Resources they terminate you. Not to mention HR pays you to shut up after employees stole from you! The ceo of the company doesn’t even respond to emails. The most unprofessional company I have ever worked for and rented with.

I rented a storage unit on Lenworth Drive in Mississauga commencing last summer. I had a 3 month special at 84 dollars plus insurance and taxes. My price after the special was $100 per month then $112 per month. Prime took over the facility last year. I was given a rental rate of $148. Per month. I informed the office that I could not afford that rate and would more my belongings out of the unit. I was contacted by email and they asked me to wait and they could workout the cost and offer me a better rate. My rate was then $128 per month. Some how the rate was increased to $198 per month. I could not afford the increase and as I did not pay my unit went to auction in April. I was charged $198 plus approximately 90 for auction fees even though the auction had not commenced. There were additional fees which brought my total to $621 and I was told they were sending my account to collection. I disputed the high amount owing as I was not informed as to why this amount was high and never informed of this increase. To date they will not confirm the date when the rental amount went to $198. I asked for an adjustment and was told it is all part of their agreement which I was not aware of. Be aware of dealing with Prime Storage. To date I have Not been provided with the date of increase and an as to why my rent was so high. They do not deal in a professional manner and harass clients daily by telephone and email. I will only settle the account once the proper adjustments are made. Michelle Lagac

The rates they provide online are competitive. Once you move all of your items in, they begin steady rate increases. This month they attempted a 40% rate increase on one of my units. Our local facility has accidentally put a nonpayment lock on my unit multiple times. There are set hours that staff should be on site, but at my local office you can never get anyone to answer the phone, so it becomes very time consuming to question each rate change.

Prime Storage in Crestview, FL on Ferdon Blvd. consistently increases rates in hopes its customers won't be able to pay their monthly rent. This allows them to make a profit on the items in your unit. Their website shows low rates to get you hooked and then held hostage. This has to be unlawful!

Tried to get temporary rental before investing in real estate in new area. Bathroom leaked water and hot water heater was out. They said they would fix it. Paid intro fees. 5 weeks later, still more excuses. Said they have to find approved contractors. Then they have to get budget approved for the contractors. Corporate never responds to phone calls and when they do, always excuses. Will never do business with prime storage group. Recommend all my C-Suite and Investor peers to avoid this group!