PrimestoragegroupReviews of primestoragegroup.com

I rented a unit from Prime storage located on 1155 Powers Ferry place; Marietta, GA on 10/19/2025 at a special discounted rate of $114. after 2 months of renting the unit, I was sent an email stating that there was a price adjustment of $100. When I went to check my credit card statement for the month of February is when I became aware of the charge for $214 on my credit card (which I did not authorize). i had not seen the email until 02/21/2025 after I was told by the GM(Adam) to vacate the premises after he received a complaint about a water leakage from their facility into my unit. I complained about this issue on multiple occasions to the previous GM and other staff members, but nothing was ever done. I was offered to move to another unit; however, they were not willing to pay for the move even though the issue was due to the non maintenance of their facility. Why would they think that it is fair that the tenant pays for the costs for moving to another unit when it is the facility's fault? After speaking to an assistant manager in person and showing him the damage to my rent; he stated that he was aware of the water leakage issues and that they were aware of it before the unit was rented to me, but he thought that the issue was fixed. I have also found a review/complaint on the BBB website regarding the same water leakage issue back in 2023. There are laws in Georgia (the Georgia House Bill-H.B.811 that protects customers from predatory practices from Storage facilities. What they have done to me is considered to be illegal and a breach of contract (i.e. price gouging before a calendar year is up and failure to warn tenant of facility issues) to name a few. The new GM (Adam) has decided to lie on me to say that I declined to move to another unit, when I simply requested that they pay for the cost of moving (which they declined). I used my renters insurance to file a claim (which I pay for monthly); seemingly, they believe that they are the ones who paid out my claim. I was forced to obtain their third party renters insurance before renting out a unit with them which has also violated the H.B.811 law since it is no longer required. Now, I am being financially inconvenienced to move out of the unit and to find another storage facility which will cost me at least $1,000 to find movers, a UHaul and the cost of renting another unit all because they refused to fix their water leakage on their roof. The GM (Adam) was very unprofessional in handling this matter and took no accountability for what has happened and the distress that this has caused me.

Prime Storage engages in deceptive pricing practices. Prime Storage engages in deceptive pricing practices. Luring customers with low rates and quickly doubling, tripling quadrupling rates. My rate has increased more than 4X since August 2024. Read this article that calls out Prime Storage for their practices which The State of California has received hundreds of complaints and are investigating for violations of State and Federal Consumer Protection Letter received last week from Prime Storage.. Please note the following: The following fees have been updated and will be charged, as applicable, in accordance with the terms of the Rental Agreement: 24 Hour Access. $30 Dumpster Fee $125 Electricity Fee. $35 Lock Cut Fee. $50

If you buy storage auctions steer clear of Prime. Most if not all units are Manager special/abandoned units. Have seen items from other units in their current auctions with more stuff added. They probably take the best stuff and stage the rest to get the most profit then on top of that want $200.00 for a deposit to make you take their crappy staged auction items. Just an fyi for anyone that does this for their lively hood. Don't support this untrustworthy business.

When we first rented this place, we had one 10x10 unit and paid $115 per month. We decided we needed a second unit and they provided us with one right next to our other for $100 per month (discount provided). Within 6 months we were given two price increases that brought our bill to a total of $353 per month. When asked why I was leaving, they asked if there was anything they could do to keep my business. It's a shady practice to bait people in and keep increasing rent each month and in the long run you would keep more business if you were upfront and honest about your business plan or you wouldn't have people rent at all. I would highly recommend checking around for another place as there are many others within distance of this place that have lower prices and offer the same exact unit.

It is a Red Flag when Site Managers claim autonomy and refuse to provide information on how to file a complaint. Prime Storage hides their CEO HQ information and refuses to provide direct contact info unless customer reveals their personal information first which places your property at risk since they have the keys to your unit and security footage . Why trust a company not a transparent and discredits the consumer and refuses to hold Staff accountable. Shady.

From day one the unit i rented smelled like dead mice, i contacted CS several times & office! I gag everytime i open the door! NOTHING HAS BEEN DONE AT ALL.., 23 days later! I want a refund & i will go else where!!!!

I do not recommend this company unles you are prepared for rates increases every 6 months without fail. I rented here for a few years and received rate increases continuously. They take advantage of the leverage they have due to the fact that it’s difficult to move somewhere else. The cost became so high that it was less expensive for me upgrade my attic in order to store the items there. Just some honest input.

I rented a 10" x 20" unit less than 2 1/2 years ago in the more expensive 'climate-controlled' building, for what I thought would be short-term. Since then, my belongings are smelling mildewed (and I'm allergic to mildew and molds), and my rent has increased from $388/mo to $559/mo, the last increase being ONE HUNDRED DOLLARS, in less than a year. While the people onsite are wonderful, I couldn't recommend this company to ANYONE. I tried to get humidity control through the corporate people, but they just talk sweet and do nothing. It's a greedy company that cares NOTHING for its customers. Just taking your money. My advice - - find somewhere else. And if you're in a temporary apartment, get one with an extra room. I may end up having to get rid of my cherished belongings, after spending a fortune trying to "keep them safe."