T T.
I cannot recommend this business. I am extremely frustrated and unhappy.
I cannot recommend this business. My experience was very much in line with Jeremy McNally's recent review. Following an up-front payment for a graphics package and a website - my relationship with Primer started strong. Before too long I received one item of the package that I was happy with (a logo). After that there was a complete breakdown in communication, lack of response, and each time I contacted them I was contacted by someone who had no access to my "file" but promised to "get right on it." But then nothing. The promised deadline for finished work was missed by months - and one time I was told that a first draft of my website was ready - and was presented with a draft website that contained gibberish, met none of my requests, and I think was perhaps someone else's draft that they sitting around. I expressed my dissatisfaction multiple times - and that I was losing money as potential clients were viewing a "coming soon" website for months. I again received an empty apology and was told that this would be rectified immediately. But then there was again no further communication. Ultimately, in line with their "100% satisfaction guarantee," I requested my money back. On July 11 I was told that the issue would go to their complaints department and that I would receive a response shortly. As of today there has been no further communication. Two stars (instead of one) because the initial single item from the package was delivered promptly and I am happy with the quality of that. But that was perhaps 10% of the total work requested and paid-for in advance.