PrimePayReviews of primepay.com

Prime pay is a terrible company to use. Terrible policies and customer service. I strongly recommend not using them.

The app is terrible, but it's not just the app it's the entire platform. If you can get logged in, after it fails to save your face I'd or biometric login (don't forget your credentials) you'll need it almost everytime you try and log in, the app will almost definitely kick you back out or freeze before you find what your looking for. When they do maintenance, it's never at the specified times. You have to decipher wether it's under maintenance or just the normal terrible login experience, and when you work for a company like mine you have to check your time everyday to make sure the time punch went through or you won't be paid, which brings me to complaint number 2. Wether u punch in or not u will find yourself on the phone with a supervisor trying to fix your time at least once a week. Now, once logged in the app is great...nope it's still garbage. Hard to navigate, the app looks different from one person to another even when they work for the same company and in the same department, freezes up or just boots you out, to forget you ever logged in and most likely will tell you that your login info is wrong, even though it's not. It's just under maintenance. I have used this app and paycom and I would use paycom in a heartbeat over this service. But I'm sure this was cheaper. And it shows.

First they made a big mistake on our payroll causing an employee to get a late paycheck. Secondly they jacked the rates way up. Then when we went to leave, they made it extremely difficult and tried to hit us with a big sneaky early termination fee, for about a year's worth of service.

They are the worst Payroll Company I've ever dealt with. First they stop paying my payroll taxes back in December 2023 and a discovered it in September 2024 which was a huge mess and waste of my time having to deal with all the different taxes that they were supposed to be paying and caused me to get a lot of liens and levies from the edd. They also charge exorbitant fees almost $200 per month. I switched to Sure payroll and it's $43 a month for the exact same service and their site is so much easier to navigate. Thirdly they charged me almost $1,000 to cancel with them. They said they had sent me an email saying that I had a year contract with them when normally I was month to month. These people are incompetent and Crooks and I would highly advise not to even speak with anyone from this company

I was with Primepay for about 25 years. They were great until the last year or so. They were making mistakes on most of our 4-5 person payroll each time. They would re-issue the payroll and charged us more. We asked for credits for their mistakes to know avail. I cancelled Jan 1st and moved on. I then got debited with no notice almost $5,000.00 for early termination. I phoned and emailed them and as of a week later just one automated response. No callback. No direct email.

Can someone tell me if the TIN number is needed?I recently create a account in this website because of some online business payment.Then when I try to transfer the money it asks for a TIN number (tax identification number) to withdraw money.And then I told the supporting team about that they said to me I need to pay 60 dollars for that and said that they can't deduct it from my account so I need to pay 60 dollars for it.can anyone tell me is this true?

Prime pay didn't send me a check for a very large sum of money that I was owed as reimbursement from my FSA. Despite repeated calls, no attempts have been made to resolve the issue. Despite being short on cash because of them, I now have to hire a lawyer in order to obtain my money that they are withholding illegally.

The worst customer service I’ve ever had. I was with PrimePay for way too long because it’s a hassle to change. They’ve made late payments to the IRS on our behalf multiple times resulting in thousands of dollars in fees. They continued to bill us for payroll services after we cancelled and then 4 months later they’re trying to charge us an early termination fee. Do yourself a favor, stay away.