Fernando H.
The software is good
The software is good, if you make a strategy with it, you could be profitable. The customer service sucks big time. They have an “expert” on Whatsapp that will avoid your messages. Finally read them and excuse himself and then say that he has over 100 chats to respond and then he will ghost you again. Terrible way to lose a customer
Response from Prime Market TerminalFeb 21, 2025
You never actually reached out to our official support team. Instead, you contacted our client manager for a completely different business, which you’re not eligible for. Just because something is linked somewhere doesn’t mean it’s a direct support channel. If you didn’t receive a response, it’s because you weren’t using the correct pathway in the first place. But: We still told you. That’s not ‘bad service’ - that’s just misusing the system and then complaining about it.