PrimelinevanlinesReviews of primelinevanlines.com

Our original estimate to move from Northern Idaho to AZ was $5168. Three days before the move it jumped to $19,980. They said it was because we needed a 46’ truck. On moving day they showed up with a 26’ truck and had to go rent a 20’ U-Haul which they filled twice. Two loads had left our home when everything was loaded and the price went up another $4000. I told the driver I refused to sign and his response? ‘You want your stuff or not’. The saga goes on and on but we did end up filing a lawsuit in federal court. Today I received notification from our attorney…..THEY HAVE GONE OUT OF BUSINESS!!!

This was the worst experience I have ever experience. Their movers showed up a day early and rushed to load up some (Not all) of my items from my home. They stated they were coming to just assist with the packing. Once I finally received the items they took, everything was damaged.

The broker lied about the insurance coverage. Tommy, the representative, assured me that any damages would be covered by the insurance coverage, even after asking about particular language in the documents. That is not true. The insurance covered only about 20% of the damages. Do not rely on any statement made by this company regarding details and costs of the move. If my case is is representative of their business practices, quite frankly, I think they will commit fraud to get you to sign the contract.

My husband just passed away from dementia. I called them to move me to live with my son for a while. They did a bunch of talking, empty promises. They took inventory and even called days before to go over it again. I had since sold some items allowing for more boxes and totes. Had a funny feeling a few times because i couldn’t reach them easily after they took my deposit of 1083.00. Angie said call her when drivers arrive if any issues. Drivers arrived had attitude and didn’t knock just walked in saying HELLO loudly. Said oh this is easy we can be done with this in a few min. I offered to help them THEN they hit me what people have been saying a HIGHER price by thousands 4000 to be exact. Then went down a thousand I was crying and hurting so bad with chest pains over the stress and unbelief. So the price on my contract says the items and 2100 which they TOOK my 1083 already and I owe 500 pickup 500 later. Nope they wanted more but why. Sam a woman wasn’t helpful and said if I don’t let them move me I forfeit my money but see they changed the whole thing NOT ME I did NOTHING wrong so now I’m calling BBB, made police report already and filing in small claims in the morning. So I’m sitting here with all my boxes which I wouldn’t want them back here all I’m going for is whats RIGHTFULLY mine and that’s my 1083 dollars. PLEASE DO NOT USE THEM!!!!

Scam scam scam…. Lost over $4k. Movers only took 31 items out of our contract 125 items because they didn’t have enough space in their truck due to other pick ups. When asked why, they said we need to pay an additional $2,500 for all our items to be taken. They don’t have their own movers, they contract out which really makes this very sketchy. This is a very well made scam moving company. Ridiculous. Side note, we are still waiting for our items to be delivered.. movers are MIA. Wish I saw other reviews before booking. Hopefully I save others from this trap.

DO NOT USE THIS COMPANY! Under no circumstances use Primeline. We used the Primeline out of New Jersey. We provided a detailed inventory list of our move. Primeline provided a reasonable quote. When the sub contractor showed our quote literally tripled. Primeline asked for a piece count of boxes and furniture. We provided a detailed list including furniture. Moving our home was never going to fit into 700 square feet and Primeline knew that from the very beginning. This company intentionally baits you into contract then tells you your piece count of items doesn’t matter, only the square feet of space needed. Customer service will not help you resolve any complaint. Customer service supervisors will tell you “company policy is to never give a refund, so good luck getting one”. That quote is verbatim. DO NOT USE THIS COMPANY

One man showed up with a moving truck, he tried charging me 80.00 to wrap two items, I told him that was part of my contract package, I wrapped my two items myself. He only took 13 items aboard his truck and said I met the cubic ft quota and couldn't take any more. I was told by him that I would receive my moved items on the 24th of August I'm still without my items along with 1,700.00 down for the move to pay 688.50 upon delivery, mind you this is for a nine hour drive for the entire move. it's now September 15th and five calls into customer service inquiring where are my things? only to be told I would receive a call within a week three times now and still customer service has not contacted me back, customer service is completely incompetent and very unprofessional, I have been waiting for going on one month now for my vital to living items, ect bed, stove, and other items, I personally would never recommend this Company to not ven my worst enemy, shocking they are still in buisness.

Law enforcement involved- I’m having to get an attorney after all of this bull. I’m still out $2,040 and the bank does not want to help out, even with a police report filed since it’s a scam company and I authorized the deposit I gave them. I ended up having to drive back to CA. and rent a uhaul so that’s an extra $4,000 spent on top of my stolen $2k. Not to mention gas for the 700+ miles of back and forth. This ‘company’ (group of losers) is a scam and I hope they go down soon. DO NOT USE THEM. DO NOT TRUST THE FAKE REVIEWS.