PrimelinevanlinesReviews of primelinevanlines.com

This company is a complete fraud. Do NOT do business with them. They misrepresent their service, they do not communicate, they are unclear and dishonest in every aspect of the process. I fortunately figured it out before actually letting them take my items, mainly because they didn't come pick them up when scheduled. At least I'm not losing my possessions as other people have. However, they are stealing $1200 with no services rendered. I don't know how the employees of this company sleep at night! I repeat DO NOT do business with this company. Read the 1-Star reviews and trust what those people are saying. Zero stars should be an option!

DO NOT USE THIS COMPANY!! THEY ARE CROOKS!!! We moved from Arizona to Idaho. Our belongings were in a storage facility, so everything was in boxes and bins, securely sealed, wrapped, etc. When we made arrangements with Primeline Van Lines, we gave them our inventory list, agreed upon a price and were assured that Primeline WAS NOT a BROKER!! We even called them 3 times to verify that they were a carrier-NOT A BROKER!! So we made arrangements for my husband to meet with a driver who WORKS FOR PRIMELINE and would arrive in a PRIMELINE TRUCK at the storage facility to pick up our belongings. We were also told that our belongings would be delivered within 4-7 days after pick up. So on 4/15/24 my husband goes to meet with a Primeline employee in a Primeline truck at our storage facility-and that’s when we found out how crooked they are!! 1. Some guy shows up in a plain white rented truck, not wearing anything identifying himself as a “Primeline” employee 2. My husband opens the door to our storage unit-first thing the guy says is “It’s going to be another $1000”! He hadn’t even put ONE SINGLE THING in the truck!! 3. Instead of delivering our belongings to our new home as we were told-they were taken to a warehouse in LAS VEGAS!! My husband tried to contest but the guy didn’t care! Meanwhile I was in Idaho trying to call and get answers, but I kept getting put on hold and hung up on!! When I finally spoke with someone they told me our belongings had to sit in their warehouse until there was another delivery by us!! We were NEVER told any of that!! Then the next Monday a supervisor told us our belongings were being loaded on a truck and we’d have them in a few days, and to call dispatch the next day for an exact day and time of delivery. So that next day we did-and waited for a call back-but no one ever called. Our belongings were picked up on April 15, 2024 and they weren’t delivered to us until May 7, 2024. All of our boxes had been opened and gone through, as well as our bins. We have several things missing, including jewelry, antiques, collectibles and even odd things like lids to pots and pans, lamp shades, the leaf to our kitchen table. We also have several things that are broken, furniture, our computer, a tv. We tried to file a claim with their insurance but it doesn’t go anywhere. The young man who delivered our belongings was the only employee who was honest and respectful. Again-STAY AWAY FROM PRIMELINE VAN LINES!!!

Horrible company. Scammers. Quoted $5k for a job, went up additional $12K the week of the job. No refund of deposit. Sending a demand letter. The scope of the job did change, but had several quotes at $10K. Basically just trying to price gouge a customer because they thought they had me by the balls. Hopefully my bank can get the funds back.

If I could give zero stars, I would, What a horrible nightmare this company has caused my family, Firstly, my daughter became very ill, and is now living with me. We contracted this company to move her small apartment from VA to NJ. My family and I drove to VA on May 18 to prepare for the move the next day. The company was contracted to move her apartment the next day, and give us a 6 hour window. They never showed up the next day despite our numerous calls, so we had to drive back from VA to NJ and hire someone to be at the VA apartment another day in order to oversee the move. please be aware of someone who gave his name as Monte Montone. When we booked the move with him, he was extremely empathetic, and assured us that everything will be wrapped and packaged carefully, and that this would be all included in the package quoted to us at $1749. On the day of the move, they told us that the price was now $3032. They stated that the price was increased due to wrapping, etc. (which we were told was all inclusive). When the furniture was delivered to NJ, they demanded a balance of $2032 in cash before they even unloaded the truck. When they were done, they disappeared without even letting us know that they were leaving. Unfortunately, we have not had the time to check the delivered items. so I'm praying that everything was delivered securely. I asked for a discount due to their failure to show up on the day of delivery, and they claimed that they had given a $200 discount. We ended up spending $3032 instead of $1749 that was quoted to us. I will try to see what legal recourse we have. WARNING: STAY AWAY FROM THIS COMPANY1

They LIE and tell you whatever you need to hear to get the sale so your stuck. Massively under quotes the estimated cost. Straight up lies about their delivery capabilities and services. And are practically impossible to get ahold of. Here's just SOME of the issues I've had: The salesman guaranteed delivery withing 4 to 7 days... it took 2 weeks and the. The said that they would put my furniture back together upon arrival, another blatant lie. Told me a delivery day (after that "guaranteed" timeline) and then just didn't show at all, no call, no text, nothing. The 1 time I did get ahold of them the customer service agent was extremely rude and then didn't even send me the email that I asked for nor called me back. Another lie I was told is that they are the movers themselves and it's all in-house. This is completely false. AVOID AT ALL COSTS

Everything this company told us was a complete lie . No customer service and they waited till the truck was loaded to change the price by 3000 dollars . We didn't get our stuff for 12 days and then some of our most important items are broken or missing . Bags were went through and much of our load was damaged . The sad part is they don't even care . If possible I would choose negative stars

Primeline Van Lines is NOT a moving company. They do not handle your move from start to finish. Sam (mgr) will low-ball your estimate and mislead you. Once you pay deposit, she is done with you. Then, you get the next guy who needs to make his money too. No customer support. Beware of the verbiage they use as your estimate continues to increase. No accountability for any misunderstandings along the way. Although I had more items than I originally thought, the mover tried to charge me for cubit feet measurements that EXCEEDED the size of my storage unit, which wasn't even full!! Once everything was loaded I had no choice but to pay almost double my estimate, but also for empty, unused space above my items themselves. They said it was unusable, unsafe space but it still cost me. I had to forfeit many large items, including a custom-carved base to a table top they already loaded in front of truck. Now all my things have been sitting for over 9 days somewhere in LA and I have NO IDEA when, or if, my things are being delivered safely and intact! No one is available to call me or address my concerns. DO NOT USE PRIMELINE VAN LINES.

Our original estimate was $4526.32. This included 21 items of furniture: beds, dining table with chairs, sofa, bookcases etc. and 30 boxes. We were required to put down a deposit which we paid $2421.80 up front. When the movers arrived and were shown the items on the list that were needing to be loaded, the new estimate was another $7000-$9000 on top of the original $4626.32. I called the customer service number for Prime Van Lines and asked how there could be such an excessively large discrepancy in the estimate vs the actual rate. I didn’t really get any answers, only an apology that they didn’t estimate correctly. The space they allotted on the truck for all of the listed items was about ¼ of the trailer. In reality I would only be able to get 3-4 pieces of the furniture and about 10 small boxes in that space. I fully understood that the estimate was just that and knew that the price could go up even though I was assured multiple times that they typically overestimate by 3x to ensure there would be no large variation in price. In the end I had to make the decision to forfeit the deposit because I wasn’t going to pay double the agreed upon price for the move. The contracted movers (who were very patient and professional) stated that they often see this happen and warned me that the broker company would most likely try to call me and get more money. I received 2 follow up calls from Prime to try to convince me to allow the movers to return and complete the move at the exorbitant new price and invited me to call them back for any future needs. I will not be using or recommending this company.