Katie T.
Complete Scam - Misrepresenting Themselves and CAN-SPAM Act Violations
We are an association for medical billers and coders. We have our annual conference each October in vegas (this year is our 24th). We are at Planet Hollywood. We contract with Caesar's directly. At no point does the hotel ever reach out to our attendees, vendors, or speakers about booking their rooms, we do. We have a room block with a specified price ($139). This company has sourced our vendor information from our website. They are reaching out to CEOs, owners, and higher ups to "Book their room for the AMBA Conference." They have no permission to contact any of our customers which violates the CAN-SPAM Act 16 CFR Part 316 enforced by the FTC. They are being deceptive about who they are. The email address says Florida, and the reply-to is a different company from the "From" company. We will be reporting them to the FTC and the BBB. We demand that they cancel any of our customers reservations that have been made under the non-exsistent "Group Code" for the AMBA Conference or any bookings under AMBA. They should also cease and desist in contacting any of our customers, ever. Maria Wilson is one of the names that has come up. She answered the phone when one of our customers reached out. They are selling rooms for our conference, then calling back and saying the block is full and trying to upsell our customers. I am not sure if they are making actual bookings or just stealing our customer's money yet.
Response from PrimehotelbookingsAug 7, 2024
Thank you for sharing your feedback. Kindly note Prime Hotel Bookings is an independent travel agency dedicated to assisting exhibitors with discounted blocks of rooms. At no point have we claimed to be associated with any specific organization or trade show. We ensure our identity is transparent to all our clients by including disclaimers across all our platforms. As evidenced by the positive reviews on our account, we have never misled or defrauded any of our clients. On the contrary, we pride ourselves on walking with our clients through every step of their reservation process, ensuring a smooth and satisfactory experience. Prime Hotel Bookings always fulfills our commitment to making hotel reservations for our clients. We have a strong track record of ensuring that all reservations are successfully completed and confirmed. We never fail to secure the accommodations our clients need. And Prime Hotel Bookings has been in the business operating since 2018. We want to highlight that Ms. Maria Wilson is our Customer Support Manager, and she consistently strives to ensure transparency and clarity in all our interactions with clients. Her dedication to providing exceptional service and clear communication has been a cornerstone of our commitment to customer satisfaction.


