Daria
Nicola managed to resolve a baggage…
Nicola managed to resolve a baggage issue that occurred in another country within few minutes while staff in that other country created obstacles, acted unprofessionally and refused to perform their basic duties. If not for Nicola, I would have still been waiting for my missing suitcase. She single-handedly got to the bottom of the issue, corrected the information and communicated it promptly to staff in 2 other countries. She is an asset and the company that employs and trains such dedicated and professional staff deserves a praise. Thank you!