Heidi H.
These people are not good people at…
EDIT: The response is untrue.I have the recorded calls and will use them accordingly. I did not ask for any proprietary information at all. I asked what my $99 went to and how the books were processed and sold or at least basic information on how the system worked. There was never talk of a printer in Puerto Rico at all. In fact, had I been given at least that much info I likely would have proceeded. They wanted the $99 before giving me ANY info on what I was paying for. Do NOT use these people. They go to a lot of work to cheat you. These people are not good people at all. They will try to charge you $99 before they will explain how their services actually work and when you ask for information about their services they will tell you that they won't give any information until you pay the $99. It was literally, "sure I can help with that." I answered, "ok, how does the service work exactly?" And was told I do not get any actual information on how they would provide the service without $99. Stay away from them. The only people they are trying to help is themselves.
Response from PrimebookpublisherDec 15, 2025
Thank you for bringing this to our attention. We value transparency and would like to clarify the situation. After a review by our Quality Assurance department, including call and chat records, we confirmed that no payment was made and no services were purchased or delivered in this case. The individual contacted our team requesting an expedited solution for obtaining author copies in Puerto Rico. Our representative accurately explained an alternative option involving a nearby vendor. A $99 setup fee was quoted to implement this solution, which includes vendor coordination, system setup, and operational processing. A request was then made for detailed, step-by-step instructions and proprietary workflows prior to payment. These processes involve confidential vendor arrangements and paid resources and are therefore provided only after onboarding and confirmation of the setup fee, which is standard practice for professional service providers. When informed of this policy, the individual chose not to proceed. No information was improperly withheld, no charges were processed, and the interaction concluded professionally. We respect everyone’s right to decide whether to move forward with our services. However, reviews typically reflect the experience of clients who have used and paid for a service. We remain available to answer general inquiries and are always happy to assist prospective authors within the scope of our published policies. PrimeBookPublisher Team