PrimcastReviews of primcast.com

Response from PrimcastDec 30, 2025

Thank you for sharing your feedback. We take all reviews seriously and would like to clarify several points to ensure the situation is accurately represented. The order was placed on November 14, and the server was delivered and made available in our Bucharest data center on December 3. This timeline is under three weeks, not 3.5 weeks. At the time of order placement, the requested A100 80GB GPU was subject to supplier lead times. The client was informed of this and agreed to wait for delivery. To minimize any impact during this period, we provided a temporary replacement GPU (NVIDIA A40) at no cost, which was delivered the same day the order was placed (November 14). In addition, due to the additional few days beyond the initial estimate, we also granted two (2) weeks of free service as a goodwill gesture. Billing: We do not see any additional settled charges beyond the two settled transactions associated with the initial order. If there are bank or payment processor notifications suggesting otherwise, we invite the client to contact us directly so we can investigate the matter with the payment provider. Regarding connectivity, our internal monitoring and logs did not indicate verified or sustained network or port-level outages attributable to our infrastructure. That said, we always encourage clients to work directly with our support team so we can investigate and resolve any reported issues in real time. We remain open to working with the client to review any outstanding concerns. Our goal is always to deliver reliable service and to resolve issues transparently and professionally when they arise.