falcoreslair
Fraud.
I have been charged an order that I did not place. My account shows that I have no open subscriptions. However, this company has decided to send me a previous order in addition to further acquisitions that were not ordered. And charged me even though I did not ask for such. I did not have a subscription and my account shows that. It was a one time order for half of what they’re showing. I have sent an email asking for help with this, the site says I’ll be receiving a response within six hours. That did not happen so I sent another email and it still has not been responded to. Clearly, this is a scam and will be reporting to such as fraud. I will say, in the beginning this company seemed to be extremely genuine and upfront and downright personable, however, I have now the need to change that thought. Do not buy from this company any further. I have submitted fraudulent charges to my card. So disappointing, not even a response.
Response from Primal StormSep 30, 2026
Hello falcoreslair! We’re really sorry for the frustration and concern this has caused. 😔 We understand how upsetting it is to see charges and shipments you weren’t expecting, especially after believing your order was a one-time purchase. Please reach out to us at [email protected] with “Trustpilot” in the subject line so our team can look into your order and account details and help get this sorted out. 🙏🧡 Primal Storm