Disappointed C.
UPSET
Really, you are asking for my rating after I ignore the first email...there was a reason why. I tried calling (no answer) and replied to a text message (got reply back saying it was a NO REPLY TEXTING number). I emailed because we missed the boat due to an accident on the fwy (out of our control) and to see if we could get partial refund. I did not expect to get a full refund. Just thinking about it makes my upset, because it was our last day on Maui and we were celebrating my husband birthday. It left a sour taste in my mouth. I will tell you that I will not (ever) book with you guys again...especially the amount of money that went (literally) down the toilet. If any of my friends and family ask, I will not recommend it.
Response from Pride of MauiJul 24, 2026
Mahalo for taking the time to write this, and I'm sorry your husband's birthday ended the way it did. Missing a trip on your last day here is a rough way to close out a vacation. For context: our crew spoke with you by phone before we left the dock, and we held the boat until 5:45 that evening, past our scheduled departure, and past the point that was fair to the guests already aboard who'd arrived on time for the sunset. Because departures are fixed and your seats were held and unavailable to anyone else, we're not able to refund a missed check-in, which is why we offered to move your booking to another date at no charge. You're also right that our reminder texts come from a booking-system number that can't receive replies. That's something we can make clearer. If you're ever back on Maui, we'd still like to get you out on the water. That reschedule offer doesn't expire.