isthiswil
Fantastic customer support.
I was a user of Pretzel Rocks in 2022 and had made the decision to go for the Pro pack. I ended up not using the service at all really (no fault of Pretzel, I just had no projects ongoing and stopped streaming). I had forgotten about the subscription and only recently (Jan 2024) found I was still paying for the service (again, no fault of Pretzel). However, I could not find the email address the subscription was under, my error. I emailed them and explained the issue, and they managed to find the email the subscription was running from, and cancel it for me. They also managed to refund up to 3 months of payments back into my account. I am very happy with the service I had received and I would be happy to use again if I ever need a royalty-free music platform in the future. I can confirm funds of circa £75 were refunded into my account. Thanks to Jane for your fast response to this issue.
Response from pretzel.rocksFeb 24, 2024
Hello isthiswil, Thanks so much for taking a quick moment to leave your feedback. We always want to do whatever we can to accommodate our users best. While we're sad to see you go, we understand that sometimes things change. We plan to only get better with time, so when the urge next strikes to get creative and start streaming once more. We'll be here. As always, please submit a new support ticket in Discord or email [email protected] directly with any follow-up concerns or questions. We look forward to working with you in the future!