Joanne B.
Don’t try to return anything
I ordered shoes that ende up not being the size advertised and were of extremely poor quality. When I requested to return them, I was told that I would need to pay a 15% restocking fee and ship them back to China. Alternatively, the company offered me a refund of, no kidding, 10% of the purchase price. I will not be ordering from them again.
Response from Prescott ModeJul 29, 2026
Hi, We're very sorry to hear that the shoes did not meet your expectations and that you were disappointed with both the sizing and the return process. We understand how frustrating this experience must have been, and this is certainly not the level of service we aim to provide. Please email us at [email protected] with your order number, and our team will review your case so we can work toward a fair resolution for you. Kind regards, The Prescott mode