MZAT
Exceptional service and great quality
Mina gave exceptional customer service! She was sweet, professional, patient, and understanding. I ordered the Halo Double-Faced Wool Coat with scarf in charcoal grey. She was so helpful with any concerns I had about the coat in terms of sizing, the level of warmth, and how to carefully cut open the pockets. I felt like she really wanted me to be satisfied with my purchase. The only reason I’m giving it 4 stars is because I ordered the size medium instead of the small. The description says the model is wearing a size medium and I really liked how it fit her in the photos. We have the same height but I wasn’t sure about the body measurements since it’s not listed. However when I tried it on, it looked more baggier on me than it did on her, from the torso area all the way down to the end of the coat. It looked more fitted on the model which is how I was hoping it would look on me, but unfortunately it didn’t. When I asked Mina if it was possible to exchange it for a small, she gave me two options to choose from: 1. I can exchange it but I would have to pay for the return shipping. 2. I can keep the coat and get a 15% partial refund. I went with option 2 to avoid the hassle/cost of returning it. Also the coat is beautiful. It arrived 11 days after I placed my order and the package was intact. It’s very soft, not itchy at all, feels durable, and smells nice lol. The color looks exactly as advertised. This is my first wool coat I own but I can tell the cutting is precise and even. I think the quality is also great for the price I paid.