premiumpinballs.comReviews of premiumpinballs.com

We signed a service agreement with Premium Pinballs LLC, delivered exactly what they asked for, and invoiced them on August 28, 2026. The owner promised in writing to pay by September 7. That date came and went. Since then, we’ve sent seven follow-ups and received nothing: no payment, no explanation, no reply. They were quick to sign and quick to accept the work, then went silent as soon as the bill came due. If you’re a vendor or contractor, get paid upfront before doing any work for this company.

Joe and his team are the best. I had a Gorgar restoration and repair. My beautiful machine is back better than ever. I was lucky to find them. Thanks. you guys rock!

Ordered a pinball machine online, paid with Credit Card on the website. Charge on the card was listed as "M****a D*******o" for "Consulting Services" which is odd because the Charlotte NC based business had sent me an email from a "J**n B****s" who's phone number is disconnected along with the listed number for the business, which is a California based business. Then the "UShipHub" emails started, stating that the shipment had just been picked up in Minnesota... then it never showed up... I have emailed the seller several times, no response. I have emailed UShipHub, who says they were cyber attacked and every few days I email them again and they claim they are going to provide a new tracking number within 48 hours... No refund, no pinball machine, no working phone numbers, nothing but over $4000 gone. All the reviews on this site that state a similar experience are responded to as if they were lying but I assure you I would much rather be playing with the pinball machine I ordered than writing this to warn about this "Seller". If the machine arrives i will absolutely amend this review but as of now I say STAY AWAY! Update - the scammer requested to remove my comments because I used real names. No dispute about the merits. I removed the full names but be advised, regardless of the other reviews on here (probably posted by the scammer), this is NOT a real business. 100% scam. Update 3/4/26 - Premium Pinballs LLC tried to have my review removed claiming that I had reviewed the wrong company, and has now responded with a pack of lies about how they "immediately refunded" my money as soon as the "shipping company" had an issue with the "shipment". There was no shipper, there was no pinball machine. This is an elaborate scam, 100% don't fall for it, and don't believe anything they say in their replies to me or other victims. Update 4/12/2026 - The scammer has once again tried and failed to have my review removed. Now the claim is being made since the bank (at my request) has issued me a refund (because their investigation determined the seller was a scammer), that I should remove or edit my review. To be clear, the seller is NOT responsible for my money being refunded; the credit card did that for me. The fact that the scammer continuously tried to have my review removed is encouraging. Hopefully people are able to learn from this story and avoid doing business with "Premium Pinball LLC" in Millville Massachusetts.

Both my limited edition pinball machines were delivered and set up perfectly! They have always been ready to respond to any questions I had!!

Great Products fast delivery little costly. I have bought several games from them and they are in wonderful shape and Premium Pinballs LLC shipped them fast. I paid a little more then I wanted to but in the end it was all worth it.

Great experience with Premium Pinballs LLC. Machine was as advertised, arrived safe, and packaged great! Overall, great transaction and hope to do business again in the future.

I when I got ms pacman I put it on I like it my family play it all the time you guys did a wounderful job to put it together I will tell my friends to buy from your company thank you so much.

We bought a pinball machine for our house. This is the first and probably only pinball machine we will buy. Premium Pinballs LLC gave great advice about which machine would be most enjoyable over the years, and had candid observations about reliability. The machine arrived on time and Premium Pinballs LLC answered some basic set up questions. It was great to be able to call and quickly get a human during business hours. This was old-fashioned top notch customer service.