Premier WorkspacesReviews of premierworkspaces.com

People are nice. Location is ok. Facility and room quality are not so good.

The space looks really nice but clearly is old and it does not seem like PBC is interested in updating. For example, the phone systems here are from another age altogether. They are maybe 10+ years old. There is no regulation of temperature. Its either too hot or too cold and after the first few days of asking them to regulate so we can focus on work, we were told to get heaters. So far, its a MEH experience one month in.

They are building a lot of new offices near the office I am renting. Will have to wait and see how the environment changes if at all. Right now it's quite with a few table-only-use tenants in my area on their phones outside my office. The tables are executive board room length, and I am not there much during the day so will have to see when my schedule changes to the daytime. The staff is very nice and the patio area which was just renovated came out beautiful. Should be a great place to gather/hang out when the weather warms up. Kitchen facilities are nice although I only use it to get ice and don't have visitors. If you have your own teapot so to speak, you may consider opting out of that fee, about $300/year. I have a small inner office and will be looking for an office with a window later in the year. I work happier with natural light and an ability to look up and out from my computer every so often.

I'm happy with my arrangements BUT FOR THE PHONE SYSTEM which is antiquated.

My overall experience has been good aside from the poor customer service from admin. The room is clean and common areas are maintained well. The construction has been a bit of an inconvenience while trying to keep a pristine image but it's understandable and hopefully will see the new improved lobby soon. My problems were mostly with admin staff Priscilla Leal. I have never seen her smile and always get very cold service from her. So much that it discourages me from having my patients sit in the main waiting room because I think she will appear unwelcoming. Upon moving in, I emailed her a quick question about air conditioning on weekends and her response was simply "the answer to your question can be found in the welcome packet" and attached it. The welcome packet itself had some glitches so I couldn't read that page regarding HVAC. I felt that she could've easily answered my question rather than attaching that file again in a very unwelcoming way as if I was bothering her too much or taking up too much of her time. Another instance I asked for a favor to put a package in the room for me. It couldn't be done due to size and couldn't fit in fridge so I understand that. Then Priscilla said if in the future I will often need help putting packages in the room there will be charges. This was again very unwelcoming. I emailed just to reassure her that it will not be a recurring thing because again I felt like I was bothering her too much even though this seemed part of the service I was paying for. On my very first invoice (first time paying rent), an admin fee was added without any explanation. This was very shocking since I had just signed a lease agreement a month ago and I didn't see the point of signing an agreement if admin fees were just going to get added on without any explanation. And a few days after my first lease payment, I got an email reminding me to pay before the late fee deadline. I don't know why she sends out emails to people who have already paid. It makes it seem as if payment wasn't received. So I had to go and confirm with her if it was in fact received and she said "i'll check with accounting" and never got back to me. All this just creates unnecessary stress for people who are trying to start a new business and not trust the customers service at the front desk to take care of their patients or customers. I wouldn't be surprised if this attitude and poor service affects people's businesses. I hope these things can be addressed to help staff improve. Thank you.

In my company’s time with Premier we enjoyed our stay. There friendly staff were there for our needs, however if something should change in there business practices it should be the withholding of the customers deposit. We deposited $4500 with Premier and unfortunately didn’t realize that there refund process is 60 days after move out. Most small business need operating cash and waiting 60 days for a deposit refund that should take no more than 30 Days is regrettable. John

Generally pleasant but inattentive staff who seem to spend extraordinary amounts of time talking at the front desk with tenants who don't spend their time in the office doing much work; unsanitary kitchen refrigerator and coffee pots; though tenants report problems to staff (related to other tenants' noise, unacceptable behavior), little or nothing is done about it unless successive repeated complaints are made

Too legalistic, too many rules.