Jennifer
Customer service came through.
They sent me the wrong item. They took several days to respond to my e-mails. I was unhappy but Customer Service did finally reply. They were very professional and apologetic, and told me they are resending the missing item with a gift to make up for their mistake. That is all I ask for, and mistakes do happen, so I give them credit for following up and rectifying the error.
Response from Premier Dead Sea USAJan 9, 2017
Hi Jennifer Ober, My name is Chelsie. I am a customer service specialist for Premier Dead Sea-USA. I have called you & sent you a private email as well. Please accept our sincerest apologies for your missing item. Please know that your experience & feedback is very important to us at Premier Dead Sea-USA. Please see my email for details regarding your order, Again, we apologize for the inconvenience this experience has caused you and we look forward to hearing from you to fix this issue. Thank you for your time! Respectfully, Chelsie



