preferredliving.comReviews of preferredliving.com

I do not like to give a poor review, but I never even received my order. What happened? I order a shiatsu back massager.

As usual your service was excellent.

The product is made of poor quality teak. The components to not fit well together and have gaps even when assembled. The bolts are not well alligned. The female bolt hold pulls out of the wood easily The instructions state to assemble with a screw driver. This is incorrect as it reuires a male hex wrench which was not included. You also need a rubber mallet to get the pieces to fit Once assembled it looks OK but not professional. I would have returned it but I have too much time invested in assembly, I expected better quality from Preferred Living especially at this price point.

Prompt shipment, yay! Great packaging, yay! Set up and plugged in, yay! Nothing works, 0 stars. Now dealing with return, replacement. Ugh.

have not received item

Ordered 3 items in October. As of today, Noember 14, have received one. That sucks!

Still haven't received item that was shipped on the 4th of October.