Sarah H.
Rights To Free Speech:
Rights To Free Speech: I just want everyone to know what a horrible experience I had with preferred Home Care. Back in about December of 2023 paperwork went into Preferred Home Care for a new smart drive for my manual wheelchair. Along with a new manual wheelchair. In March of 2024 I called preferred Home Care who claimed they never got paperwork. In April of 2024 I finally got my wheelchair which is a nice ki mobility Ridgid chair but the order got messed up on. I was supposed to get air tires instead of solid tires because of injury level. I since then have air tires. If I get a flat know how to fix. The air tires we're ment to be easier to get around in but preferred Home Care figured she can have someone push her around. Now for a even bigger problem. I still haven't received my Smart drive yet and been over year now not accepting. Called late spring 2024 only to be told I let me put you on a brief hold while I look into this. The brief hold turned into an hour or more. Called late fall still the same. Called last week still the same thing thing. When placed on long hold the call drops from their end and have to call back only to be put on hold again and by time it's said and done I would have been on hold with preferred Home Care. Many times I go to local grocery store or Pharmacy to do groceries shopping and get RX I see many people leave electric wheelchair or scooter up front and go racing thru store like nothing wrong. Since they not in expensive clothes you know they no chance of having expensive private health insurance and are possibly on Medicaid. So in reality it's Medicaid covering their DME. But yet good honest people like myself and others are giving the run around and face preferred Home Care telling us they lost our paperwork. Preferred Home Care would give me number to call but then risk being put on hold all day as a result of call dropping. All this causing unnecessary emotional pain and suffering it shouldn't.