Harold I.
lead returns and profile changes are cumbersome
The lead return process is VERY cumbersome. And, when they give you leads that don't meet the filters, they say, "You keep those leads to call at exdates, so you should pay for them still." They have a 15% cap on lead returns. My individual rep, Michelle, has been great. Compared to smaller guys, they have the processes setup to get you leads, get them sent systematically, and to give you options. I wish you didn't have to speak to the rep to make changes. I feel like a kid asking for permission to make a change to the account.
Response from Precise.Mar 28, 2018
We are so happy to hear that your relationship with Michelle has been a great one. That dedicated customer support is what we strive for at Precise. If you have additional feedback on the return process or your ability to make changes, please reach out to [email protected]. We are always looking to improve the experience for our agents. Thank you!