prAnaReviews of prana.com

Pants are comfortable. I bought 3 pair may 8. Unfortunately it’s been hot so haven’t worn them. On my second wearing on a trip out of the country the pants began pilling and have a snag on the pants leg. I shared with Prana who said that’s normal wear. I think pants from Sears are more durable than prAna. Buyer beware.

Bought two pair of Prana Zion men's pants. Nice pants, ...however, last belt loop is smaller than the rest and presents constant source of frustration trying to thread standard 1.5 inch belt with buckle thru that loop. Poor design? Don't understand the reason. Really detracts from otherwise great product.

I purchased Mojo Shorts from prAna in 2021 under what was, at the time, a clearly advertised lifetime warranty. That warranty was a big reason I trusted the brand and spent hundreds of dollars on their products. In 2025, when a small hole developed in the shorts — despite following their care instructions — I submitted a warranty claim. Their response? First, they denied it by citing a new 3-year warranty that didn’t exist when I bought the product. When I pointed that out, they changed the excuse to “normal wear and tear.” No offer to repair. No replacement. No store credit. Just canned responses, a closed case I couldn’t reply to, and zero accountability. I’ve now filed complaints with the BBB, the California Attorney General, and the FTC. prAna’s actions show a clear pattern: shifting excuses to avoid honoring their own promises, and making it as difficult as possible for customers to get help. Between this experience and what I’ve seen in other negative BBB and Trustpilot reviews, a pattern emerges: prAna is no longer the kind of company that stands behind its products or values its customers. Avoid them unless you’re okay with your “lifetime” warranty lasting only as long as it’s convenient for them.

Done with this company. Every single shirt ($$) I have purchased from them through the years is hopelessly stained—stains that do not come out. This is from simple everyday wear, nothing unusual or even involving work like gardening. Their pricey products do not withstand the test of time. My most recent purchase I wore only twice and it’s ruined. I have wasted a lot of money on overpriced items. I have never had this issue with other, less expensive clothing. Thoroughly disappointed.

Have to put a 1 star otherwise I would not have given any! Ordered some pants from Prana which were delivered to the wrong address and therefore never received. I contacted Prana customer service and only received an obviously AI or electronic generated response saying that my case was closed. I recommend NOT TO SHOP AT PRANA as there customer service is non-existent.

Quality of product is poor Customer service is very poor

Went to the Sawgrass location for the first time and the customer service was stellar! Chris was so kind and patient while I got excited about the different items to try on. He held onto the extra items and answered all my questions about the clothing and location. I hope to see him and the Sawgrass location stay!

I ordered a product on Nov. 15th. It's now Dec. 13th, and I haven't received anything. I called today to follow up and learned that the product is on backorder and will be shipped on Jan. 11th. So sad because I could have accessed so many Black Friday deals and already been wearing the product! Not an ounce of proactivity from prAna! And they really didn't seem to care.