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Unprofessional Ads management they took my money and refuse to refund!
Unprofessional Ads management! I would not recommend Practina to any business. They are dishonest, time wasters and have handled this entire situation in an extremely unprofessional manner. I was led to believe my Meta advertising would be run through my own branding and business account, only to discover that my campaigns were actually being run through Practina’s own Business Manager. This was never said to me before I agreed to proceed. I noticed from the very first day that something was not right with the whole setup. I paid £1,000 towards my Meta advertising, only to discover that it was never even sitting within my own Meta Business Suite for me to properly view and control how my advertising budget was being handled. In my own Meta Business Suite, there were no details of the ads running apart from access to see the leads and contact details, which is completely not the purpose of having control over your own advertising. They have also had multiple members of their team given access to my business accounts and, despite me explicitly instructing them to remove themselves, they have refused to do so and have ignored my messages. I am now unable to properly manage and remove their access myself. They have also refused to cancel my subscription and have not properly addressed my request for a refund. Once I questioned the setup and raised my concerns about their control over my advertising, the communication became generic and evasive rather than addressing the actual issue. I have now formally instructed them to remove all access, stop representing or managing my business and cancel the subscription. They have still failed to properly deal with this. I would not recommend this company to any business that expects honesty, transparency, control over their own business assets and a high level of professionalism. DO NOT EVEN BOTHER TO REPLY to this review with another generic response. You have had multiple opportunities to address these concerns directly and have failed to do so. I have caught out the inconsistencies in how my advertising was being managed, and I am extremely dissatisfied with the way this entire situation has been handled.
Response from Practina INCAug 18, 2026
Thank you for sharing your feedback, Abigail. We are sorry to hear that you have been dissatisfied with your experience. However, we would like to clarify several points for the benefit of anyone reading this review. Practina is an official Meta Business Partner and Google Partner. As part of our standard advertising management process, we connect a client's Business Page to our managed advertising infrastructure and use our agency advertising account. This is an established operational approach designed to allow our specialist team to manage campaigns centrally and reduce the risk of disruption to a client's own Business Portfolio from advertising-account restrictions or related issues. Your Meta campaign was active and generating leads, and the leads were also available for you to view through your own Meta environment. The £1,000 purchased for advertising was allocated to the active campaign. As stated on the invoice and applicable billing terms, “All charges and transactions are non-refundable and non-transferable.” We also want to clarify the point regarding access to your accounts. Access was provided to one member of our team for the purpose of managing the advertising service. Following your request, that access was removed, and you were informed of this via WhatsApp. We did not refuse to remove our team's access. Regarding the Facebook Page, this was created using your own personal Facebook profile rather than a separate personal account controlled by Practina. The relevant technical information required to manage and switch between the profiles was also provided to you. There is therefore no separate Facebook login belonging to Practina that we are withholding from you. With respect to Google Ads, the campaign was not launched because changes were required to the website before Google Ads could be safely launched in accordance with advertising policies. These requirements had already been communicated to you, and our team was prepared to provide guidance on the necessary website amendments. Your Practina subscription has now been cancelled. Your refund request has also been escalated to management and will be addressed directly with you. We respect your decision to discontinue the service. However, we believe it is important to provide the above context so that the situation is represented accurately and fairly.



