PracticePanther Legal SoftwareReviews of practicepanther.com

Would not recommend Practice Panther due their unprofessional communication and business practices. They cut my billing cycle short in order to pressure me into renewing my subscription. I had 3 days left to migrate my client information and despite these 3 precious days that would have allowed me to download important client information and business templates, the sales person cancelled my subscription earlier than my entitled subscription period. It was a petty and underhanded move in order to strongarm me to stay with Practice Panther and reflects quite poorly on Practice Panther. In addition, Canadian lawyers looking for secure software solutions should seek out Canadian alternatives that charge in local currency to save on costs and reconsider questionable cloud based storage facilities that are based outside of Canada.

Refused to remove my credit card information in accordance with their own privacy policy.

I have been using practice panther for years, but lately there have been horrible glitches such that I cannot send SMS messages to my clients, which severely hinders my customer service.

The interface is terrible. Support is terrible. Does not work in Firefox, overpriced, all around awful

I work for a law firm that uses PracticePanther. I have to say, as a software engineer, that aside from some SOAP interfaces I've had to deal with, PracticePanther has the worst public-facing API I have ever seen. It has not been updated in 10 years and it is completely unrepresentative of the data that you can get from clicking around the app. This is an issue for me because PracticePanther's reporting dashboards are horrendous. For an app that is geared toward running a business, there is very little in they way of actually reporting how your employees are (or are not) bringing in revenue. For this reason, I've built an entire ETL layer over what little, poorly formatted, data I can gather from the API and stitched it into nice dashboards complete with alerting via various channels and my own endpoints for querying. This is actually useful for the business' stakeholders. It's gotten to a point where I am at this very moment writing a selenium scraper to go get things from the website. Every request I make to push updates to the API are ignored. Aside from the API, the application has also changed very little over the past decade. Someone with a better product is going to eat PracticePanther's lunch and I hope it's some day soon.

Practice Panther does not maintain the correct billing rates. I have different billing rates for different matters and they have been clearly inputted by me, but Practice Panther keeps slipping and using the default rate for matters that have custom rates. They tell me they are working on fixing this, but have not done so after months of complaints.

Practice Panther did not work for our firm's needs and we moved on to another practice management software. They did not send out an auto renew notice for an annual subscription and refused to refund the subscription. DO NOT RECOMMEND.

The migration from my prior Practice Mgmt tool was useless. I called in to speak to person in an email and when I called in their reception person did not know who I was talking about. I cancelled within first 30 days so as to get a refund. I have made many calls multiple emails and still no refund. I suppose cancelling them seems like the best decision I made with regard to my "relationship" with them. BEWARE