Paul W.
Quality issue
For the price of the inserts, they should hold up better and last longer. I bought mine about a month ago and they are already showing a hole forming.
Response from PowerstepApr 10, 2018
Hi Paul, Please contact our Customer Service Department at 888-237-3668 and they'll be happy to assist. Powerstep products are guaranteed to be free of material and workmanship defects. Thanks, Jennifer Hoane, VP Marketing and Customer Service