Sylverix
Weeks of silence after multiple written cancellation requests
I ordered a custom gaming PC from PowerGPU about a month prior to this review and financed it through Affirm. I've sent multiple correspondences and a web‑form ticket asking to cancel because I purchased a different system elsewhere. As of this review's date, the company has: 1. not acknowledged any of my messages, 2. provided no shipping confirmation or tracking, and 3. left the Affirm loan active, putting the first payment on my calendar. Based on this experience, I cannot recommend PowerGPU. In my opinion their customer‑service process fails basic expectations of responsiveness and order‑management transparency. This review reflects my personal experience and opinion and is accurate to the best of my knowledge on the posting date.
Response from PowerGPUJun 29, 2026
Thank you for your feedback — we're sorry to hear about your experience, as this is truly not a reflection of the service standard we're known for. Our team takes great pride in our customer support, and situations like this are extremely rare for us. We suspect there may have been a communication issue on our end — whether a missed ticket, an email routed incorrectly, or a message that didn't reach the right inbox. Regardless of how it happened, we don't want you left without a resolution. Please reach out to us directly at [email protected] or call us at 984-203-2255 and reference this review. We will locate your order immediately, confirm your cancellation, and work with Affirm to ensure your financing is fully resolved. We'd love the chance to make this right and show you the level of service our customers consistently rave about.