Power Equipment DirectReviews of powerequipmentdirect.com

we had had a terrible experience with this company. we feel we were purposely misled on shipping times, and would have never ordered from this company had we known that the product would not arrive for as long as a month or later, since they inform us AFTER the order was funded, that they do not even have the item in stock. Additionally, we were treated rudely by one of their staff when we tried to resolve the issue. they offered no resolution, and made no effort to make it right.

I purchased a Quincy Air compressor from Air Compressors Direct (ACD), aka Power Equipment Direct (PED) on 11/30/20 with a shipping date of 12/10/20 (at the latest from the factory). I contact ACD on 12/11/20 to find out the status of my order because they never sent me an update and they said Quincy was the holdup in shipment. I waited till 12/14/20 and still no update. I contacted ACD and they had no information. I asked to talk with a supervisor and supervisor was in a meeting. They would call me back that day. No callback. Called Quincy, the manufacturer, they said they have not received a purchase order from PED since 11/25/20! I called 12/15/20 and asked to speak with a supervisor. Nope, supervisor was in a meeting. Asked for a callback. No callback. These people are scammers. Stay away!

If I could do a -10 I would. I ordered a unit November 22, 2020. I didn’t receive the unit tell December 9th. Not there problem due to COVID. But I then received my order on December 9th with the out side unit completely banged up. Called them as soon as I got the shipment, informed them it was messed up. Paid a repair guy to show up to see if he could make it work, he tells me that he would have to hook it up to see, Ecomfort tells me I can’t hook it up and that the only option is they come back and pick up the unit and send me another one as soon as they get confirmation that the unit is pick up, the earliest they could pick it up on December 11, 2020. So if we would atleast wait 2-3 weeks for the new unit and pray nothing happens to the new unit. So I am then out of heat for atleast another month in the middle of winter. So I called to see what my options are because unfortunately I couldn’t try to run any more baseboard heaters due to the fact that my electric bill for the month of November was well over 400 dollars due to the fact that I have a 6 month old child that needs the house to be atleast 60 degrees and some nights much colder. So I asked them what can we do, they gave me the option I just explained, they gave me the option to keep the unit and they would give me 75 dollars for a 2000 dollar unit and take the risk. I have never in my life wrote a review much less delt with a company so horrible in my life. I have been a general contractor for 4 years, overseen hundreds of projects and never felt the need to write a review on a company. I am taking time out of my day to make this review so you all don’t make the same mistake I have made. Sorry for the long post and I hope you choose to work with another company, and don’t make the mistake I made.

Never in my life have I tried to buy stuff from such an idiot company. I ordered a natural gas tank-less water heater online. No email, response or other communication. I figured, since the charge was pending on our credit card, all was well and we'd get our heater. Little did I know this place is run by melon heads. Suddenly, the pending charge on the credit card just disappeared as if to say: "We're here to help! Here's you're money back. We here at PED don't think you need hot water anyhow". Finally broke down and called. Requested an automated call back. Never happened. Their phone system must be attached to the non-sending email server. On hold for over an hour listening to this Home Depot knockoff music. Did they ship my item? Why did the charge go away? Did I even order from this company? Am in floating around in another dimension? Seriously. Worst customer service in the universe.

I'm totally unsatisfied On nov 25 I placed an order for a snowblower of $1649.00. Snowblower was delivered on Dec 26. It came damaged. I put a claim on the same day. Snowblower was picked up on Dec 14. The new snowblower was delivered on Dec 31 damaged again. I put a claim on Jan 2 to get the part delivered. Today is Jan 16th still waiting on part. This is very inconvenient to me as I had to make phone calls, take time out of work to receive It, take pictures, send emails and it has snowed out. I had to shovel a few times by hand. And now I have to replace a part that I shouldn't have to do because I bought a new snowblower. It's been almost 2 months since I placed the order. I spent a lot of money on the snowblower. I shouldn't have to go thru this twice with it. On Friday 01/18/19 I called FedEx to track the part that they sent to me I gave to FedEx the tracking number that Power Direct Equipment provided me and the FedEx costumer service told me that they dont have the package with and only the label has been created I being waiting for it for more than 15 days they re incompetent company with a poor and unprofessional costumer service. I do not recommend this company