Power Equipment DirectReviews of powerequipmentdirect.com

Let the buyer beware Purchased a generator from this company and it was defective. Instead of them sending a replacement or a refund they quoted there sales policy and said to call the manufacturer. They will not fight for there customer or help them in any way.

This company has terrible customer service. Their carrier was worse than they were. I ordered a generator. The carrier contacted me to deliver between 4 and 6 pm but dropped in the street in front of my house in a cul-de-sac at 10am in the morning. The customer support person was rude and hung up on me. When I called Power Equipment Direct customer service they offered no support. Beware of the fine print. Curb side drop off a piece of equipment that is hundreds of pounds should not be in small print. Terrible experience. I will never buy from them again.

Forget this place! Sales person Karen lied to me about shipping! Talked with Jennifer in customer service got disconnected twice Talked with Olivia in customer service disconnected me. Talked with Stephanie in customer service and she promised to get issue resolved and get back to me same day Never happened. Called the next morning and they said she was off. Poorest excuse for a business I ve ever had!!! Stay away from them. They will lie to you and disconnect you if you ask to speak to a manager!!!

They flat out lied to me! I paid $50 to have the pump overnighted by Fedex. It was a day late. I didn't think it was a big deal, but my Fedex guy said they would refund the money since it was late. However, Since PED shipped it, they would have to request the refund. Fedex would send it to them and PED would refund me. I called PED three times. Each time they said Fedex would not refund the money and that Fedex was giving me the run-a-round and lying to me. I talked to a supervisor at Fedex and she said to have PED call her and she would straighten them out. PED said Fedex was lying and would not call Fedex. They also would not allow me to talk to a supervisor. I WILL NEVER USE THEM AGAIN! P.S. I am a lawyer and will sue them off the face of the earth!

I ordered a mini split system from power equipment direct. The outdoor unit shipped in a reasonable amount of time. But it has been nearly a month, and I still do not have the indoor units. This is holding up my install. When I ordered the line sets from ecomfort no where on their site did it state that I needed a combined total of 49 feet of line set. I found this out after I received the outdoor unit and installation manual. Even their so called expert could not answer the question about how many ft combined total of line set I needed for the set up that I purchased. I had to return one line set and purchase a longer one to meet the minimum required ft of line set. I paid for the return shipping, but ecomfort also charged me for return shipping although I had already paid the shipping myself.,,what a kick in the teeth after already spending over $4000.00 for the AC unit! The customer service people at this company do not know what they are selling, and seem to be unable to answer question correctly about their products. I still do not have the indoor units, and no where on power equipment direct's website did it indicate they were on back order. All I have to say is RUN AS FAST AS YOU CAN FROM THIS COMPANY! I will never purchase another thing from power equipment direct. ecomfort.com is the same company, so don't purchase from them either, both terrible!

I bought a Earthquake tow behind mower. I was so excited about this mower. When we got it started it up, went to engage the mower and it didn’t work. My husband spent 2 hours fixing it so that it would work. The bolt was never put it to the belt engagement arm the arm was laying in there loose. Their customer service only want to give me $25 for all the work just to make the mower work. And it makes me wonder what else is wrong if they missed such an important step. I just told them to come pick it back up. I feel they should have given more back for such an expensive piece of equipment which was $2300.00. After asking for the manager he only offered $50. That’s not enough to hope that nothing else is wrong with that piece of equipment and the time it took to fix it. The manger was not helpful, and was rude in the end. I will never buy anything else from this company or their sister company Mowers direct.

This company seems to be formal, but when you return the goods, they change their faces. First, you have to pay a 25% restocking fee, and you have to pay a lot of freight, which far exceeds the actual freight. Even if the goods you buy have not been used at all. What's even more exaggerated is that you can only refund half of the tax when you buy it! Robbery!

Seems to me they are scoundrels, I ordered a $6,388 generator kit, they decided to ship only part of the kit leaving out the base. They decided to charge me the full amount of the kit, and told me the base would be shipped 2.5 months later. I told them they had not right to do that, I cannot have a 400lb generator sitting around and I cannot do anything without the base, cancel the order. I am still waiting on the credit to my account and filed a dispute with the credit card company. They were very fast to charge the full amount for a partial shipment. Buy from someone else.