PotterybarnkidsReviews of potterybarnkids.com

Ordered 2 custom embroidered sleeping bags for my grandkids for Christmas, and one shipped oout next day like it was supposed to. other one kept changing the delivery date by a day or two. all the while, my credit card was being charged daily and then credited, and charged, etc. After calling customer service 2 weeks after Christmas, they tell me "oh that item has been backordered". This has to be the most incompetent company I have ever dealt with!!! STAY AWAY!!!!!!

Beware- POOR COMMUNICATION- Somerset Mall Pottery Barn for Kids- Purchased a bunk bed and two mattresses for our Grandson, paid in full, for over $4200 and they placed an additional hold over $500 on our bank card. I called in the morning, and someone said they would look into it and call me back. No call was received, so I called again at 11:30, waited on hold for over 30 minutes, and hung up. I called back to have the lady tell me they ran an authorization charge on your card. it will drop off. No big deal, haha. It's 2025 why are they still running pre-authorization charges?? What if they do this to someone who needs the funds for an emergency?

Disappointed :-( ordered a chair as my granddaughter’s Christmas gift on Dec 5 ~ it is now 2025 and still have not received it. I contacted customer service twice who advised it could take 21 days to receive. I informed them their website clearly stated I would receive the item before Christmas when I had ordered it. The tracking status shows it left their warehouse but no updates after Dec 9. Both reps said to wait, not one person offered to investigate it. I again sent a third note by email, no response. For an upscale home store I expected more quality service. I will not be purchasing from them again and have called my credit card company to dispute the charge.

Ordered a monogrammed jewelry box as a Christmas present. They sent one with the wrong name! Told me to send back and they would send a replacement. I shipped it out and then got a notification my order was cancelled bc they are out of stock!!!!! I called and asked them why it still shows in stock on the website and says the website doesn't get updated right away. What a shitty company. Done ordering from them.

Pottery Barn Kids SCAM. I which I would have read these 93% one star reviews on trustpilot. If you have a gift card for Pottery Barn Kids, they will cancel your order. I happened to use my reward points with Amex to get $50 gift card and paid the remaining balance with my cc for a holiday gift. They cancelled my order late at night. All prior orders I placed using regular cc were processed. They purposely cancel orders for customers who use gift cards. DO NOT BUY Pottery Barn giftcards unless you wish to get stuck with useless piece of plastic !!!!!!

I bought their Lodge Plaid Sherpa Back Throw Blanket and should have realized a company that doesn't allow reviews on their items could be a problem. I had the blankets engraved as well. The quality was beyond terrible. The engraving was not in the color I ordered, there were loops of string sticking out all along the engraving, plastic pieces covering the blankets. One of their blankets even looked used with all the debris all over it.

Wow. I came here to leave a one-start review and now I realize that their customer service is terrible across the board. But I'll add mine here as well. I ordered a monogrammed sherpa robe for my niece for Christmas. I paid for the personalization in plenty of time. When I received the robe, it had nothing on it. So I immediately called. They no longer had the original color in stock, so I settled for another color. However, they refused to expedite the shipping to get it to me by Christmas. (Still 10 days away). They said the soonest they could get it to me was January 5. I went to the website while I was on the phone with them. The website said it would still arrive by Christmas. So I was just going to order another one myself. However, the customer service woman told me that they were so backed up on orders that nothing was arriving by Christmas. So a bunch of people are ordering gifts right now thinking they will arrive in time - even though the staff apparently knows they can't fill them all. Anyway, really really really bad business. However, Jo was the woman helping me and she was lovely and did her best. I felt bad for her - I'm sure she's getting a ton of these phone calls.

What a nightmare! Ordered two Christmas tree ornaments ($7.00 each) and ostensibly to avoid shipping costs, checked off “pick up in store”. As I hit pay a charge totalling more than the two items appeared (14.99). I immediately tried to cancel it. When there was no option to do so, I called customer service. They couldn’t help as it was an “online order”. Three weeks later and I received a tax invoice (I live in Canada) for 1.82 x 2. Not sure what I am supposed to do with this as there are no instructions. I have not received the ornaments. I will never buy from them online again. I plan to contact my credit card company and see if they can cancel the charges as I was not informed of the shipping charges until after the transaction was processed. Be wary of PB charging practices that are not disclosed to the consumer at time of purchase.