Shop kids' and baby furniture and bedding at Pottery Barn Kids. For decorating tips, baby registry and great gifts for kids, visit PotteryBarnKids.com. Outfit kids' bedrooms and the nursery with exclusive bedding, furniture and accessories.
Potterybarnkids (potterybarnkids.com) has 250 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Susan M.
Still waiting on an order from October. Every time I chat. I’m told all the reps are busy and they don’t allow waiting. Poor service. I’ve waited for this item since October and paid way too much. Very disappointed and frustrating. Will never order from these people again.
Petra J.
I ordered a baby gift 7 Nov. The delivery date was stated to be 14 Nov. I needed it faster so I paid extra for faster delivery (3 days). On 25 Nov I contacted their customer service as the package hadn't arrived, and was told they did not have the product at the moment of delivery and the fast shipping only applies once they get the product in stock. I was not informed the product is not in stock, but was allowed to pay extra to receive faster than by 14th. The baby gift is now humiliatingly late and have paid money for a gift that did not arrive on the promised date, let alone faster. How is this even illegal?
Natalia G.
THE WORST EXPERIENCE. I WOULD NEVER BUY FROM POTTERY BARN KIDS IN MY LIFE! No matter how cute/adorable the item looks, the shipment is a completely SCAM! I purchase my son and I, Halloween costumes on Oct 12th to be here by at least a couple of days before Halloween. Guess what? It's going to arrive by Nov 3rd. Even though I contacted costumer service just the 2 days after the shipment was supposed to arrive (apparently by Oct 22nd) to find out it wasn't even been shipped yet.... Of course NO ONE gave me a clear reason why but " I'm sorry there's not much I can do about this" the representative was just rude and careless about the issue I paid $350 CAD for costumes we are not going to even use.
Alexandra
My package was damaged in transit and the customer representative refused to do anything to help me other than send an email up the chain. He was rude, made no effort to ship out a replacement or provide any solution to remedy the problem. He abruptly said that it is not Pottery Barn’s responsibility to front another delivery fee… So now I have a package that is being held by Purolator indefinitely and no refund or ordered items to speak of. It has been almost 20 days now… I will never purchase from there again. I am going to have to dispute the charge with Visa at this point.
Mark G.
purchased an embroidered backpack for my son for Christmas. He started using it when he went back to school in January, and by the end of April, the plastic zippers had broke I have owned five different backpacks over the years from pottery barn kids. Two of them are over six years old, but the quality of the product being sold as diminished immensely I contacted customer support in April and again in August I was told that they do not honor any warranties outside of six months even though I had contacted in April because they did not get all the information they needed They refused my request to send a new one At the price point that you’re paying, it should not feel like you’re getting your backpack from Amazon Pottery Barnes product has definitely been made cheaper in order for the company to make more money yet their prices did not go down I’ve attached a picture of the broken As well as the other ones that have lasted, you can noticeably see the difference in material used
Sherri K.
I purchased a baby dresser for my disabled son. It cost over $800 and in less than a year the drawer broke! I want them to fix the drawer and perhaps someone else could use it. Thus far, they are refusing?! I don’t expect money back but, please fix it!! I should have gone to Walmart!
Sandy S.
Ordered 2 kids adarondak chairs as gifts. Ordered July 8. Received confirmation would be delivered to store July 13-21. NOPE STILL HASNT ARRIVED- update now says 29th) NOT in time for the party and wow CUSTOMER SERVICE IS WORST IVE EXPERIENCED. I will NEVER shop here again
Pat T.
I bought two different pricey gifts for two different families. Both times Pottery Barn Kids left out my gift card but were quick to take my $8.50 for gift wrapping. I was so embarrassed to have to call to see if they got it. No message in either gift so they had no idea who sent it!!!! Unacceptable. My God Son thought I just did not acknowledge his first child.
