PotterybarnkidsReviews of potterybarnkids.com

Horrible customer service! We ordered a nursery rocking chair few weeks ago. For some reason, unbeknownst to anyone who handles “customer service” calls at PB, my order was cancelled. I only found out it was cancelled while scrolling through the recent orders I had placed. They didn’t email me nor did I receive any form of cancellation notification. After 1.5 hrs on the phone being transferred to 5 different ppl (which show how incompetent these employees/fools are) nothing was resolved and I was ultimately told that if I want the product to order again or I can buy a chair from somewhere else. That was said by Gina, their “senior lead customer service rep.” Again, incompetent employees (all 5 of them) and worst customer service experience/1.5 hrs of BS runaround without any resolution. Too bad rating can’t go below 1 star. Oh, and if we order the chair now it won’t be delivered for another 3 mths. And Gina specified how it’ll most likely be towards the later half of the 3 mths!

If I could give no stars I would! Buyer beware! Ordered a toddler princess sheet set and received a pillow case! When I called customer service and told her that my confirmation email link clearly goes to the sheet set! Customer service rep claimed that I bought the extra pillow case and that was it, completely not true !! I’m not sure how they get away with scamming people like this I will never ever buy from them again and I will tell anybody who will listen not to as well !!!pure scammers! They have a horrible rating on trust pilot and every other review site for a reason!

POOREST EXCUSE FOR CUSTOMER SERVICE OF MOST ANY COMPANY I"VE EVER DONE BUSINESS WITH Placed an order online 7-3-2020, package arrived on the 7th or 8th of July, but it was an empty box with a packing label only. Called 'customer service' right away but was on hold 45 minutes before a rep answered the call. She promised the 'replacement' package would arrive by 7-14-2020. As of 7-15-2020, no package has arrived. Called 'customer service' again, asking immediately for a supervisor, after over 50 minutes, I was never connected with a supervisor. Excuses and empty apologies were all I got. I'd sent a message to the company on 7-8-2020, still never received the courtesy of a response. Unfortunately, I have allowed myself to become too worked up and stressed over dealing with this matter, when the solution is very simple-----plenty of other companies would be delighted to have my business and would likely treat me respectfully as a loyal customer. I am only venting here to hopefully save others from the frustration and poor treatment which I have received from Pottery Barn Kids.

Terrible customer service experience. I order nursery furniture that claimed it was in stock. After purchase, it was indicated that an item was delayed for over a month. I called PB Kids the day before the delivery period was supposed to end because no one had contacted me to schedule a delivery and my tracking information had not updated to indicate a further delay. I was on the phone for over an hour mostly on hold with two different people, neither of whom were able to actual information about my order other than I was able to see myself online. The second person at least tried to schedule a delivery person to call me the following day. The next day came and went with no phone call. I called back the next day and selected schedule a delivery even though I had not been told my order was ready. This person said all the items in my order were ready and they could schedule a delivery date but not for 16 days AFTER my intended delivery window. If I had not called, I would have no idea my order was ready. You basically have to be your own customer service with this company and I won't be surprised if I get the wrong items. Contrast this with my Crate and Barrel experience in which the items they said were in stock actually were in stock, they called to schedule delivery, and delivered on time the correct items.

I placed an order on April 11th, however it hasn’t been delivered till now. Today is 4th May, 2020. I contacted pottery barn kids, but no one responds. I have been waiting for a long time.

For my daughter’s birthday I ordered a small rucksack during a 30% off promotion. The website indicated that stock was due in 2 days. I ordered a couple of other items at the same time. Although these other 2 items were shipped in a timely manner, I was disappointed not to receive any updates on the status of my daughter’s birthday present. I had to chase up with Pottery Barn Kids UK to find out about the status of this item and was told it was on back order, and stock was not not due for 5 months. To go from stock expected in 2 days to stock expected in 5 months without receiving an unprompted update on my order is entirely unacceptable. Customer services were unapologetic and were not prepared to substitute the item for an alternative that was available at the same price point as when the order was placed. I shall not be shopping with Pottery Barn Kids UK again.

Horrible company and customer service. I paid extra for assembly and they said they cannot do it because they cannot park the car. Then they refused to put the packaging upstairs. They finally left without deivering my furniture. What a horrible company, I should have reviewed other reviews before ordering. Go with GLTC much better and cheaper.

Ordered in November, Pottery Barn then cancelled after a week saying they cannot ship to UK anymore. Over 8 weeks later they take the payment from our account after no correspondence. They are without doubt the most disorganised and badly run company I've ever dealt with. Customer service is rude and unhelpful. Spent an hour on the phone to just ensure the money is returned. STAY AWAY from this shambles