PotterybarnkidsReviews of potterybarnkids.com

Here is where the baby dresser should be.. as you can see I do not have this product so my changing pad sits on the floor. We have been waiting since last year and our baby is now over a month old with still no delivery in sight. We have called numerous times with no resolution. This item cost over $900 with out shipping included! And shipping cost is over another $100+ and is pointless to pay because you will never actually receive this item. Customer services was pointless. We spoke with the “manger of leadership” and apparently there is no higher ups to speak to after that. They offered no resolution discount or shipping discount for the time and aggravation spent being lied to and trying to track this product down for months! Yikes save your money!! Hopefully this saves another mom from going throw what we just experienced. Worst company to try and work with!!!

I wish I would have read these reviews before ordering my son’s bunk bed. We ordered on December 31, 2021 with a delivery date set for January 17th. Three days before delivery we were told delivery would be postponed because a part was missing. Finally rescheduled for February 18, 2022 and they showed up missing other parts. They were not able to put his bed together. My 4 year old comes home from school excited about his bed and is now crying. Now having to wait all weekend to find out if they can get it here sometime. Meanwhile, my husband took off work to be here and took my son’s current bed down which has to be put back up!! Stay away from ordering furniture from Pottery Barn kids!!!

I ordered my daughter a bedroom set in March of 2021. It is now February 2022 and we still have not received it. Customer service will not tell me why it is taking so long, they just keeping pushing the delivery date back.

Lie about delivery dates and just make excuses about delays without ever notifying you.

Emails ignored, ordered sale items and was charged full price for them

I cancelled my order for my babies cot matress back in November 2021, as I had recieved multiple emails saying there weren't any in stock and they would be delayed. Needing a mattress for her cot ASAP as she had nearly outgrown her bassinet I called pottery barn kids for a refund. After calling 7 times to follow up the refund, and being notified each time that it will be in my account in 7-10 business days, I am yet to see any money returned almost 3 months later. This company is blatently stealing from customers that are not recieving their products! Personally I will be taking this further as $650 is quite a bit of money. As a new mum with little to no time as it is with a newborn, this is the absolute worst experience I have ever had with a company, which is a shame because the furtniture is great quaility. I will never shop at PBK again, you have lost a very loyal customer!

Ordered a baby blanket in November and the delivery date changed every couple of weeks , decided to call on 8th of January and get a refund as latest due date is end of February, even though its showing available to ship on their web site .I have made numerous calls and been promised the refund has been done and i have still not received it.Its such a shame they give this extremely poor service as the products themselves are such good quality .Would never buy from them again online .

I ordered a stroller for my soon-to-be-born baby. Waited almost a month just to get an email from Affirm that my order was canceled. Pottery Barn Kids didn't send me an email or anything. At least have the decency of sending an email. Won't be buying anything from them ever.