PotterybarnkidsReviews of potterybarnkids.com

Bad quality! Expensive backpack and after less than 2 weeks of use damaged I tried to contact customer service and they couldn t do anything about it ! First and last time buying this brand !

Their customer service is unbelievable. After I requested a replacement for a defective item, I waited for half a month and the replacement was not shipped. I called them and waited for a whole day for the call back. Then the agent said "The issue was you wanting to replace it". Then she went out her way to say the item was defective because I did something wrong, even though I followed their manual exactly. After that call, I called their customer service again to share my experience, but they said, if the replacement order was placed, they did not see any reason that I should be complaining. It was just a horrible experience.

Purchased porter barn backpacks and lunchboxes. Backpack that was gently used for a few months- fabric separated from the seam on strap. Only on one backpack- obviously a manufacturing defect. I reached out to customer service, expecting some recourse, or guarantee on a $70 book bag. Before I could even attach a photo of the DEFECT the representative told me they offered no option, and to have a nice day. Refused any assistance on a faulty, $70 book bag. Will no longer use these products, will let all my friends know they are not durable.

I ordered a bed on July 9, 2026, from Pottery Barn Kids. Today is Aug. 6, 2026. Still don't have my order. Called as was told September 3, 2026. This is unacceptable. This bed is in the town it is to be delivered to. Buyer be ware of Pottery Barn!!!!!!!!!!!!!!!

I would rate Pottery Barn, particularly Pottery Barn Kids, a ZERO if I could! I received a damaged item, called to exchange it. They claimed not to have any in warehouse so there was nothing they could do. Checked the site, they did indeed have the item. Called again, got the same response. Ordered the identical item myself immediately after the call and it shipped! Called yet again, 45 minutes to talk to a supervisor which doesn't seem to care! This company LIES and has the worst customer service I have ever experienced. This company does not care about customer satisfaction and is okay with customers receiving damaged goods! I will NEVER shop here again as honesty is an important policy - something this company does not have! Not to mention their VERY poor customer service.

I get the idea that most of the time people usually only provide bad review and/or complain, but I am telling you that this is a sincere WARNING about purchasing anything large from PBK and I read a lot of bad reviews, but took the leap and am very sorry that I did because it has been a nightmare. I have paid for most of my purchase at this point and have NOTHING to show for it after three going on four months. A side table has been holding up the order and according to PBK there is nothing that they can do about it other than to email the shipping vendor that they use. You would think that they would just send the beds and dresser since they have had it for over two months collecting dust and just comp me for the side table when it comes in, but greedy corporate mentality won't allow this. In fact, I told them if they need a donation I will donate the $180 (they are keeping an additional $10 of my money for something shipping related so they weren't even refunding me the total shipping anyway) but please don't feel like you can steal from customers like this. Go to Crate and Barrel, Restoration Hardware, Costco, etc. Do NOT shop at West Elm, Pottery Barn, PBK kids, Williams Sonoma, etc. as these are all Williams Sonoma businesses. Again I wish I would have heeded the warnings but like I fool I didn't and am paying for it!

I bought the emerson crib and I would tell anyone do NOT. It is so hard to get baby into crib. We were told thats the mandatory height and all cribs are like this which is false. Im so agitated and feel duped. Im 5'6 and have to use a stool to get her in there and its still such a drop she wakes up. Never again will I buy something from pottery barn. We are getting ready to cut the legs to make the crib shorter.

I placed an order for a crib on July 13. On July 22, I received an email stating that delivery would be delayed. The following day, July 23, I received a phone call informing me that the order was being cancelled entirely due to a pricing error on their end. This meant I waited ten days — believing my order was simply delayed, not at risk — before being told it would not be fulfilled at all. If you are ordering on a deadline or need a reliable delivery timeline, I would strongly caution against relying on Pottery Barn Kids. A ten-day gap between placing an order and being notified of a cancellation is an unacceptable amount of time, especially for buyers with time-sensitive needs like preparing a nursery. I would not order from them again if timing matters to you.