PotterybarnkidsReviews of potterybarnkids.com

Horrible Company!!! We have had a multitude of disappointing, horrible experiences with Pottery Barn Kids. Unfortunately, we attempted to use their company again and should have known better. Customer service is rude, unhelpful, and dismissive. We just purchased the Baby Bjorn Travel Crib light. It arrived and we do not need (my parents, unknowinly purchased one for us). I called Pottery Barn to return and they said, sorry, no, it's final sale as it ends in .99. I spoke with a supervisor, as there was ABSOLUTELY NO INDICATION ANYWHERE on this item (not on the page, not in the cart, NOTHING) that said final sale. The supervisor said, "well, you're right, it's not indicated anywhere for you to see, but if you would've scrolled to the bottom to our return policy, you could have read that items that end in .99 are ineligible to return." TO me this is completely deceptive, horrible service. When attempting to ask for help, absolutely nothing and they were really horrible and rude. Not even an offer of store credit. After these experiences, we will NEVER be using their company again. Just putting our experience out there to inform you all so that you do not get stuck in the same situation. We recommend other companies - this company should be put out of business.

This is the worst company every ...Do Not order on line from them.Every customer service person I have talked to cannot help you..spent 400.00 on delivery pluse4,000 on baby furniture they missed 2 delivery days ...they want to give me 250.00 e gift card no way that is a slap in my face

We ordered a lot for our daughter in store in Roseville Galleria, they did tell us that it will take a while for it to be delivered but surprise, surprise… it’s been 6 months and our daughter’s bed and hutch haven’t been delivered. They didn’t tell us in the first place that the furniture we ordered is backed ordered and when they came to our house to deliver on Dec 7, the bed had no other parts (is this a joke?!) then called the customer service saying they’re sure that the parts are all in the delivery warehouse so they gave me the warehouse number and when I called, they said they definitely not have the parts of the bed. I called pottery barn kids customer service again and they said, they will give me an update in a week. Took two weeks and no update so I called them back, they said they placed a replacement and blah blah. I got an email that my furniture is ready to be scheduled for delivery, I scheduled it and was finally relieved that it will come to us but the day before the delivery, I got a call from the delivery company saying they cannot deliver because parts of the bed are still missing! I got so frustrated! Called pottery barn kids customer service the next day but was transferred thrice and got hanged up on. This company will never get any business with us anymore and I will never recommend them to any friends or to anyone!

Ordered a bed and waited a month just to contact them and they said the item is back ordered. Canceled that order and asked if they had another bed in stock, was told yes it was in stock and could ship immediately. Well immediately was a month later and got a shipping email. When the delivery date came it didn’t show up. Gave them 2 extra days before I contacted them only to be told they canceled the order because they didn’t have a part!!!!! GOT NO NOTICE WHATSOEVER!!!!! THIS COMPANY IS TOTALLY TRASH AND NOT SURE WHY THEYRE SO LOVED. THE WORST EVER!!!

Poor customer service, no help at all. I ordered a xmas present on November 25th still have not received it. With inflation and a struggling economy you think this company would care.There are other company out there that care and do a good job. I am not wasting my time and money on a poorly rated company.

Failed to deliver a Christmas gift for my grandson. Now washing their hands of responsibility. I advise not to buy from them as unreliable and untrustworthy

On 10.06.22 I ordered a double bed Butterfly Quilt with matching pillow cases for my granddaughter, which cost me £264.60. When my daughter received the quilt is was for a queen size bed. Therefore, I called customer services and a lady in the USA took the call and booked my return for the quilt. She said that the quilt will be picked up within 7 to 10 working days and I will then get a refund. She told me that I will need to re-order the quilt online for a single bed, which will be for a double bed, so that is what I did. I have now paid for two quilts but, will get a refund for the one I was returning. On the 13th working day the quilt that I was returning still hadn’t been picked up by the courier. I emailed the lady in customer services that booked my return and waited a week and she never got back to me. Therefore, I returned the quilt on 11/07/22 via Royal Mail to the UK address EC4V 6JA on the invoice I received when I placed the order online and included copies of the invoice and returns authorisation note. On the 12/07/22 I received an UPS collection email, so I called customer services and explained that I sent the quilt the day before to the UK address on the invoice and she said they may return it back to me or deal with the return themselves. The quilt was never returned back to me and I have also not received the refund. I called customer services again for a phone number, as I couldn’t find one online to call UK PBK to get the quilt back. They said they couldn’t help, as they don’t have any phone numbers and I needed to speak to someone in the UK. I looked online for other companies that sold PBK products to reach out for there help. I found a phone number for a shop in Tottenham Court Road. When I called the lady and explained everything to her she seemed very helpful and gave me the managers email address and said he would look into it for me. I was feeling happy and thinking I might be able to get my refund, which was just under £200. I sent an email explaining everything and as the days and week’s passed, I was feeling unhappy, as I knew my email was being ignored. I called again and spoke with the same lady and she gave me another email address, which was also ignored. I am writing this review 6 months after purchasing my quilt and I still haven’t received my refund or received the quilt back and do not want anyone else in the UK losing their hard earned money by purchasing products on the Pottery Barn Kids Website. I have since found out that there are three shops in the UK where you can buy PBK products, take a trip to one of the shops and buy your products knowing you will have peace of mind in getting a refund for any product you need to return.

I bought an expensive glider for the nursery thinking it would be a good investment piece for our firstborn. However, after a few months it starts squeaking. At first I tried to ignore it, but it gets worse and worse over time to the point that I can't sit at anymore because this squeaking is so loud and awful. It's obviously not conducive to getting a baby to go to sleep. You can imagine between a crying baby and a loudly squeaking chair what that does to a new mom's nerves over time. It has me in tears that I can't rock my baby to sleep anymore. My husband and I tried to fix it but to no avail. I called pottery barn customer service but they said they couldn't do anything because I had been a year since delivery of the piece of furniture. However, I explained that we bought the glider several months before the baby's birth, so it was much less than a year of normal wear and tear. We spent several hundred dollars on a piece of furniture that provided us with less than a year of use, and customer service did absolutely nothing for us. Please save yourself the hassle of buying an investment piece from pottery barn, because without decent good customer service it's not worth it.