PotterybarnkidsReviews of potterybarnkids.com

BUYERS BEWARE! I ordered a converter kit for my son’s bed all the way back in December and I’m still waiting. When I originally placed my order there was absolutely no indication that this piece was even on backorder. I came to find out when they changed my delivery date. I’ve called multiple times and not only do I get the run arounds and apology’s but one representative even suggested that I get a different converter kit to a different bed lol. I told them how is that even possible if I have a certain crib and then they apologized again and said yeah you’re right. So much for their knowledge. They don’t compensate their customers in any way shape or form therefore I will NEVER purchase from pottery barn kids again.

Ordered a play table not even 2 weeks ago, shipping got delayed. Have not received the table yet and price went to down 149.00. Called for a price adjustment and was told that they do not honor adjustments. Almost all companies offer this service 14-30 days out. Better to stick to the companies that offer better customer service. I am going to return the item and buy from another store.

Pottery Barn Kids registry customer service offered 20 percent off a 4,500 nursery set, we lost connection, called back minutes later and the new sales person and supervisor would not honor this previous supervisor approval, they said they don’t keep records on precious calls. Really? It was only 10 minutes ago and we itemized the entire order took 30 minutes and no record of the approval?! They don’t keep compute records of calls they responded just minutes ago??? Good luck Pottery Barn Kids with this your business model terrible customer service. Lots of poor reviews here besides me. This bait and switch practice, you should be reported for these unethical business practices!

I ordered a complete kitchen set for my daughter that cost me over $1000 the delivery date changed 3 times before they stopped sending me updates now when I call my number cannot be found for the order. I finally contact someone from customer service who actually tried to help me and found my order number but couldn’t give me any information on the order. I called to cancel at f this point and still can’t get anyone to refund my money.

Horrible! My order for a newborn gift was cancelled two times without informing me! They take no accountability . I was so excited for them to receive it and waited for them to call and thank me. Meanwhile they never received it and I was never informed. Stay away

I wasted an hour ordering two baby gifts because on a Mac, apparently, one needs to use a particular browser. This is fine but it is not posted anywhere. Had to call repeatedly and go through various people. This should have taken 5 minutes or less ~ not 60 minutes! I ordered two gifts for the same family at the same time. Pottery Barn Kids, however, took the liberty of splitting the order and charging me TWICE for shipping without informing me. I WILL NEVER, EVER USE THIS COMPANY AGAIN and RECOMMEND THAT YOU DON'T, EITHER.

We ordered our nursery items 6 months before our due date. We were told the main items were in stock and it would just be 6 weeks for delivery. Well, each month since they've changed the delivery date and eventually changed it to out of stock. Leaving us with no options less than a month from the due date. We ordered from them because we believed they were a trusted brand but we won't be recommending them to anyone.

I’ve dealt with this company so many times and just gotten more and more disappointed every time. My recent/worst experience has been today. I have my baby registry with them for the second time (huge mistake) not only it’s the worst site to shop from for registry as all my guests stand point, they charge so much for shipping even if you have a registry. Now today after few weeks of having the baby registry and already telling all my family and friends about it they change their completion discount from 20% to 15% without any warning, notification or emails what so ever, even tho I signed up with them before they don’t honor it. What a huge scam. I even spoke to a Costimer service representative 2 days ago about the discount and asks if everything on the resisgty is eligible for the discount and she said yes to 20% and nothing about it ending soon. This happens with all their discount items all the time but I didn’t think they are this careless and have 0 costumer appreciation to do this. After talking to 5-6 head Customer service representatives and managers they basically said it is what it is you should deal with it. All they had to do was to honor what they advertise to lure you in for who already had the registry but they didn’t, just like that. I hope they don’t get away with this. I’m 7 month pregnant and I got so stressed out today and after 8 hours I’m still shaking. Shame on them.