PotterybarnkidsReviews of potterybarnkids.com

Pottery Barn Kids took 9 months to complete my crib order. There were defects in the first crib delivered, so it would help to make sure your wood is smooth and cannot cause splinters. Also, the White Glove service incorrectly set up my crib and used extra parts that we bought for conversion sets. Please assure that your products are assembled correctly and maybe the company could work to better ensure that their employees are well trained on assembly. Finally, the services were consistently delayed and service representatives were not customer-friendly.

Pottery Barn Kids seems to be locked in a ceaseless battle against efficiency and customer satisfaction. For starters, my order is slated to arrive a staggering three months later than initially promised. This isn't a minor delay, it's an absurdly long wait time that showcases a glaring lack of respect for customers' time and needs. Even the company's promised split shipping has turned into a farce, with an email confirmation that's worth about as much as the paper it isn't printed on. The cherry on this disaster sundae is their customer support: a ghost ship drifting in the sea of customer complaints without offering any tangible help. As of now, my recommendation for anyone considering Pottery Barn Kids is to seriously reconsider. Save yourself the disappointment and hassle.

I ordered a glide rocker and it was over 140lbs, they shipped it UPS and just placed it on the porch. SO Heavy that I will have to call a moving company to get it upstairs. I assumed it would be shipped in sections, it was but the base is the bulk of the weight, very difficult for a woman to carry upstairs. NO other options were offered or mentioned. Customer service did not offer any solutions either.

Ordered a wool rug October 2022. Rag has a strange chemical smell and it didn't go away even after putting outside to air (what was an act to drag it on the porch because it's so heavy). Additionally it still sheds. After having an accident on the rug and cleaning it professionally, the smell didn't go away. I suppose it's the backing of the rug what causes it. Called customer service, the answer is, I am sorry we can't do anything about it. This is the rug for kids room and is not cheep, how one can deliver this quality for kids items? Never again.

I just discovered a silver cup I ordered as a christening gift a year ago had never been delivered (though I was charged for the item). I called to get a refund, and was told I wouldn't be refunded! Obviously outrageous. I had to stay on the phone with customer service for about an hour, repeating many times that I would not accept that outcome, and ultimately they agreed "as a special exception" to re-order the cup. This is a year late, but at least my friend will have something!

Absolutely disgrace of a company. I waited 4 months for my nursery chair. Probably 10 calls to customer service, the day they actually made an appointment with me to deliver my nursery chair, with updates that the driver is on its way, 3 hours waiting they just called and canceled. Now I am back calling customer service daily, have to constantly explain all details to just be disappointed again, still no chair and baby is due next week. Do yourself a favor and don’t order from them. No reliable company and made my nursery experience a total horror show!!!

My wife order a vanity to gift her grand daughter while visiting to Houston. After Order confirmation email. It was cancel by one of department without any explaining. They could shipment to make sure every things okay. They have zero Customer service. They do not want to maintain customer relation. A courtesy call to customer possibly can be resolve any issue related in shipping address. I talk several associate by transfer calls to various department they are mostly rude doesn't want to listen. No shame, No apology, No re-order options.

BEWARE! If you receive a present and the initials are mis-printed they will NOT REPLACE. Even after being promised on the phone. I called back to confirm and they then said they could not.... This was a present!