PotterybarnkidsReviews of potterybarnkids.com

An expensive Disney princess water bottle was purchased ($26.50), along with the added name ($15). Unfortunately, the printed name goes directly over "Belle's" face, ruining the purpose of the bottle -a five year old enjoying the Disney princesses! With proper planning and craftsmanship, this problem certainly could have been avoided. My granddaughter was extremely disappointed with this water bottle which was to be used for school. Unfortunately, the bottle cannot be returned - and I will not be purchasing products in the future from Pottery Barn Kids.

I received an invoice with a tracking number which can't be tracked. Customer service does NOT answer the phone - I have now called four times, twice a day with NO success. After being on hold for over 30 minutes each time their system just disconnects me. It's been 11 days and I still have no idea where my order is. I had to call a store near me and even they could not help me out. This has to be the WORST customer service I've ever experienced!!! I want my money back I would never buy anything from them online again

Pottery barn and pottery barn kids has turned to garbage. The quality of their items literally only lasted one day. Price is high, quality is extremely low. I’m sure this will be one of the next businesses to fail. When calling customer service to alert them of their defective merchandise, waited a long time for the woman to finally answer. I politely and calmly described my issue then she placed me on hold, mumbled something and hung up! Do yourself a favor and shop elsewhere. After years of shopping here, they lost a customer today.

Pottery Barn Kids does not back up their service or delivery problems. Good luck trying to reach customer service!! Items were to be delivered in 2 weeks. It's now 7 weeks and we are going to pick them up ourselves. Pottery Barn does not want to take responsibility for their sub contractors.

Stay away from this company! Just placed an order, when my confirmation email came through it said the items would be delivered in 4 months time. I immediately called them and emailed and requested to cancel my order. The lady over the phone lied to me and said she had canceled it… she hasn’t and the email I sent came back with a reply saying I’d have to wait for the items to be delivered and then return them for a refund!

Ordered a new personalized backpack for my daughter, item arrived quickly but only to find out that it was the complete wrong item. (Toy Story lunchbox personalized with someone else’s name). I called and explained the situation and was assured that my item would be mailed out immediately and I would also be given a return mailing label to return the item I didn’t need… but that my item would be shipped ASAP so my daughter would have her backpack. 10 days go by (and at this point they had received the wrong item 2 days prior) and I still have no tracking or the correct backpack. I use the chat feature to contact customer service and was told my item hadn’t even been released yet, but “no worries, she was releasing it now”. Terrible customer service and now who knows if my daughter will even have her backpack for the first day of school.

Buyer beware. The negative reviews you find here are not unique, one-off experiences. I ordered an item that was delivered promptly within one week — except it was the wrong item from an entirely different department altogether. I was told a replacement would be sent immediately only to find out days later (while printing the return label for the incorrect item they asked me to send back), that my replacement item would not be shipped to me until they received back the merchandise they sent by mistake. Ok, I send the item back and ask for a refund/order cancelation. I’m told I can’t be refunded until the returned item is back in their facility! I wait. UPS confirms item is now delivered to their facility so I again ask for a refund/cancelation of original order. Sure, they say, expect a refund in 5-10 business days. I call AGAIN days later to confirm and am told my refund is in process. Four days after this last interaction, I receive an order confirmation — they are sending me the item I canceled. I have not been refunded. I initially thought this was a case a poor training on Customer Service’s end but it seems like they are very intentional and aware of their “mistakes”. Just read the rest of these reviews.

Absolutely terrible. Sent us wrong item, then when we returned it, charged us THIRTY dollars as a "restock" fee. If I had known there was a restock fee of half the value, I would've tried to sell the item on facebook marketplace or something