Nikoleta K.
Bad customer service
Your support keeps sending the same template replies while ignoring the actual facts of my case. You publicly said here on Reddit that refunds are possible if under 10% of AI credits were used. That is exactly my case. I used only 10 credits out of 1000 (1%), canceled immediately after the charge, and never intended to keep an expensive annual plan. At the time I used those credits, I genuinely believed I was still using the free trial. I did not understand that generating one AI video would trigger such a large annual charge. I even offered a reasonable compromise: charge me for the small amount actually used and refund the rest. Instead, I’m being ignored and given copy-paste responses. That is not a human or professional way to handle a serious billing issue - especially when the amount in my case is around €260, not $50. If situations like this are happening to multiple people, maybe the problem is not the customers - maybe the billing flow on your site needs to be improved.