Rosalie F.
PostNet Store 118
Post net liberty rd I went into POSTNET this morning to handle some business. I was specifically told to come between a specific time for the business I was conducting. I came within that timeframe of 9-1 and sat for more than half an hour while the POSTNET clerk ignored me. She never greeted me when I walked through the door. She continued with a customer For more than half an hour, even whilst he took a long personal call. She was apparently telling him that his phone had a virus and she was fixing it whilst all the time ignoring me she never once said to me I’ll be with you in a moment. I walked out next door for max five minutes, and somebody had walked in inbetween 5mins and she was there downloading a USB for him and helping him she completed his business, thanked him as he left. I’m still sitting there, and I realize she doesn’t care that she has not greeted me or helped me so I get up And I say to her that she has ignored me and never greeted me and never told me to wait I’ll be with you in a moment, but somebody else came in within less than five minutes that I walk next-door and she assisted him so she was blatantly being rude to me. I went away to the stores close by and returned again. This time I requested to speak to someone else. she immediately said nobody else was there until xyz time and then addressed what I had specifically come in for. so I looked at her and I said to her, so you knew exactly who I was and why I came in, but you let me sit there for more than half an hour, whilst you attended to one person and then another person as soon as I walked out the door whilst you could’ve just said the person you’re here to see mam is not here that shows you the level of blatant rudeness and disrespect of this CSR (Rose?) to paying Customer that she didn’t even feel like she needed to say to me the person you’re here to see Mam is not here and they won’t be here till she was just gonna let me sit there all day Never acknowledging me never apologizing that the person I came to see for the business I came to do was not there to do it nothing cause as I said I came there a total of 3xs and 3xs this CSR did not even acknowledge me. Is this where we are? Is this what we call customer service At 2.19 pm Jake called me and said he was a Mngr and said he had witnesses to corroborate his employees story. There was only the 1 Black African customer who she decided deserved her undivided attention. And so disregard other paying customers. He threatened me told me never to return to the store . And threatened to report me to MBA for fraud. Can a Manger please look at camera footage. And respond TY And to Jake’s threatening call. TY. Really is this where USA is that mngrs decide they can threaten us with not actual fraud but alleged fraud inorder to discredit a retired senior. He decided might was right I think her name is Rose. She did a cya before I posted this because she knew she was disrespectful & wrong and wanted to get ahead of it to her employer for obvious employment reasons.