PostlyReviews of postly.ai

Response from PostlyOct 4, 2026

Hi Chaz, we firmly dispute your characterization of Postly. Our service has been operating normally, and we have not received other user reports matching the issues you describe. Service availability is publicly reported at https://status.postly.ai. We cannot identify an account under your review name or locate a corresponding support request. Based on the information provided, your claims remain unverified. Please contact support privately with your registered email address, the affected platforms, and dates or error messages for the incidents described. If you previously contacted support, please provide the ticket reference. We stand behind Postly and welcome fair, factual criticism. We will investigate specific issues thoroughly, but broad allegations without supporting details do not give us a basis to establish what happened. If your review inaccurately describes your experience, we ask that you correct it. Regards, Paul Onu

Response from PostlyJul 25, 2026

Hi Rizwan, This review is unfair and materially misrepresents the situation. You paid for four channels. There was no permanent agreement entitling the account to six channels for that price. Two additional channels had previously been added manually as a courtesy, not as a contractual or billing entitlement. When the account was later limited to the number of channels included in the active subscription, our team explained the position and responded to your emails. I personally handled the correspondence. Calling this “poor service” because we would not continue supplying two unpaid channels is unjustified. A courtesy cannot reasonably be converted into a permanent entitlement simply because it was granted before. We welcome honest criticism and take genuine platform issues seriously. However, businesses should also be able to correct reviews that omit important facts and portray the refusal to provide unpaid services as misconduct. Your subscription covered four channels, and that is what the account was entitled to receive. Regards, Paul

Response from PostlyFeb 5, 2026

We’re sorry to hear about your experience, but we need to correct several inaccurate claims in this review so readers have proper context. Postly does not randomly disconnect accounts. All social scheduling tools rely on third-party platform APIs (Meta, Google/YouTube, Instagram, X, etc.). These platforms control authentication and can revoke tokens, permissions, or access without warning. When this happens, reconnection is required across the entire industry, not just Postly. The statement that Postly requires Facebook Pages to function is incorrect. Platforms inside Postly are independent. If a user wants to publish to Facebook, they connect Facebook. If they do not, they can simply use other supported platforms. The only exception is Meta’s own requirement where Instagram Business connections may require Facebook Page linking, which is a Meta rule enforced across all publishing tools. Regarding connection errors such as “no connectable channels available,” these are typically caused by platform permission requirements, missing admin roles, expired tokens, or platform-side security enforcement. These are external authentication controls that no third-party tool can bypass. Twitter/X was always offered under a Bring-Your-Own-API model. When X drastically restricted third-party API access and introduced very high API costs, this impacted the entire social scheduling industry. This was a platform policy change, not a Postly product removal. “Unlimited accounts” refers to the number of accounts users are allowed to connect within supported platform APIs. It does not and cannot guarantee permanent authentication with third-party platforms that users or Postly do not control. Our support team responded multiple times, investigated the reported issues, and provided the platform-required troubleshooting steps. When a platform blocks or revokes access, there is no internal workaround that any scheduler can implement. Postly continues to support and expand integrations, and many customers successfully use the platform daily. We remain committed to improving reliability, transparency, and platform coverage. We respect customer feedback, but we also believe it’s important to ensure reviews reflect accurate technical and platform realities. Regards, Paul

Response from PostlyNov 23, 2025

This statement is incorrect. We have not removed, downgraded, or changed anything for Lifetime Deal customers or early adopters. All LTD users continue to receive exactly what was outlined at the time of purchase. If you are indeed an actual customer and believe your account has an issue, please provide your registered email so we can verify. If not, please avoid spreading misinformation. We take accuracy seriously because it affects real users and our team. — Paul, Founder

Response from PostlyOct 24, 2025

We’re sorry this happened. During our new dashboard migration, some scheduled posts and account connections didn’t re-map. What’s back: many previously published posts now appear again on your calendar. What isn’t restorable: we can’t automatically re-queue scheduled (future) posts. What we can restore: your social-account counts (plan/limit accuracy) and account profile info. What you’ll need to do: reconnect your channels on the Social accounts page. If your account counts/profile look off, email [email protected] with subject “Migration help” and your workspace email. We’ll correct those records.

Response from PostlyOct 10, 2025

We’re sorry this happened. During our new dashboard migration, some scheduled posts and account connections didn’t re-map. What’s back: many previously published posts now appear again on your calendar. What isn’t restorable: we can’t automatically re-queue scheduled (future) posts. What we can restore: your social-account counts (plan/limit accuracy) and account profile info. What you’ll need to do: reconnect your channels on the Social accounts page. If your account counts/profile look off, email [email protected] with subject “Migration help” and your workspace email. We’ll correct those records.

Response from PostlyOct 10, 2025

We’re sorry this happened. During our new dashboard migration, some scheduled posts and account connections didn’t re-map. What’s back: many previously published posts now appear again on your calendar. What isn’t restorable: we can’t automatically re-queue scheduled (future) posts. What we can restore: your social-account counts (plan/limit accuracy) and account profile info. What you’ll need to do: reconnect your channels on the Social accounts page. If your account counts/profile look off, email [email protected] with subject “Migration help” and your workspace email. We’ll correct those records.

Response from PostlyOct 10, 2025

We’re sorry this happened. During our new dashboard migration, some scheduled posts and account connections didn’t re-map. What’s back: many previously published posts now appear again on your calendar. What isn’t restorable: we can’t automatically re-queue scheduled (future) posts. What we can restore: your social-account counts (plan/limit accuracy) and account profile info. What you’ll need to do: reconnect your channels on the Social accounts page. If your account counts/profile look off, email [email protected] with subject “Migration help” and your workspace email. We’ll correct those records.