PostlyReviews of postly.ai

Response from PostlyOct 1, 2025

Hi Kadin, I completely understand how upsetting this situation must have felt. Losing scheduled posts, especially when you’ve spent months preparing them, is not just “extra work”—it’s a real disruption. To clarify, this was actually a last-minute accident during the platform update, not something intentional. We managed to restore the old data back, but the timing was very unfortunate. Ahead of the changes, we also sent out two emails—about three weeks apart—announcing the update and warning of possible disruptions. Unfortunately, it seems many users didn’t see those notices. That said, we take full responsibility for the frustration this caused. We’re putting additional safeguards in place so that your scheduled work is never put at risk again during updates. Your feedback matters, and even though this experience was rough, it’s helping us build a much stronger, more reliable platform going forward. Thanks for giving us the chance to explain, and if you’d like, I can personally make sure your account is checked so nothing is missing now. —The Postly Team

Response from PostlySep 11, 2025

Thank you for taking the time to share your experience. We want to be clear that our support team has always responded to your requests quickly and with the correct troubleshooting steps. From February 2024 onward, our team guided you through account reconnections, permissions re-acceptance, cache clears, and media checks — all of which are standard and necessary processes when publishing to multiple platforms. When issues persist after these steps, it is often due to reconnections or permissions not being fully completed, or account-specific factors. We understand how frustrating post failures can feel, but our records show that your cases were handled promptly and in line with best practice. This is why the vast majority of our users enjoy a smooth publishing experience, as reflected in our many 5-star reviews and positive feedback. We remain committed to helping you succeed with Postly, as we do for all of our customers.

Response from PostlyFeb 7, 2025

Hi, I understand your frustration, and I’d like to clarify the situation. We have not discontinued existing Lifetime Deals—your account remains active and intact. The recent update refers to the discontinuation of new Lifetime Deal activations, not the ones already purchased. If you're experiencing any issues with your account or service performance, please reach out to our support team at [email protected]. We’re happy to assist and ensure everything is working as expected for you.

Response from PostlyOct 29, 2024

Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few things regarding our support process. In cases like these, we rely on specific details, such as post screenshots, IDs, or links, to verify any issues accurately. Without these, it's challenging for our team to confirm whether the posts originated from the Postly dashboard or elsewhere. We are committed to ensuring that each user has a smooth experience, and we understand how frustrating it is when things don’t work as expected. We’d be happy to assist further if any specific information becomes available, as it helps us resolve these issues more effectively. Thank you again for your input; it’s valuable in helping us improve both our platform and support experience.

Response from PostlyOct 11, 2024

Thank you, Yousuf, for your feedback. We’re sorry to hear about your frustration, and we’d like to address your concerns directly. To clarify, when you purchased the LTD, the correct offer included 5 workspaces in total and 30 social accounts across all workspaces, not 30 accounts per workspace. Due to a bug, you initially saw more workspaces and social accounts than what was advertised. Once we identified this issue, we corrected it to ensure that the offer matched the original terms: 5 workspaces and 30 social accounts total, as clearly stated in the deal on AppSumo. We understand that this correction may have felt like a downgrade, but it was necessary to ensure fairness and consistency for all users. For reference, you can review the original offer details here: AppSumo Postly Deal: https://appsumo.com/products/postly/ We appreciate your understanding, and if you have any further questions or concerns, we’d be happy to assist you. Best regards, The Postly Team

Response from PostlySep 1, 2024

Thank you for sharing your concerns with us. I understand your frustration, and I’m sorry to hear that the changes to our bulk posting limits have impacted your experience with Postly. We strive to offer the best possible service, and I recognize that modifying the limits on lifetime licenses can feel like a breach of trust. Our intention in adjusting these limits was to ensure the long-term sustainability of our platform, but we understand that this decision has caused inconvenience for users like yourself who purchased a lifetime plan expecting certain features. We’re currently evaluating feedback like yours to find the best way to address these concerns. In the meantime, if you’d like to discuss potential solutions or adjustments specific to your account, please don’t hesitate to reach out. We value your support and want to ensure you feel confident in your decision to invest in Postly. Thank you for your understanding and for bringing this to our attention.

Response from PostlyOct 16, 2023

I would like to extend my sincerest apologies for the experience you had with our customer support. Your feedback is highly valuable to us, and I want to assure you that we take your concerns very seriously.

Response from PostlyOct 16, 2023

I want to extend my sincere apologies for the issues you've encountered while trying to access our site and the lack of assistance you've experienced when reaching out for help. Your feedback is crucial in helping us improve our services, and I am committed to addressing your concerns promptly. I understand that not being able to load our site can be extremely frustrating, and I'm sorry for any inconvenience this may have caused. It's our priority to ensure that our site is accessible and user-friendly. Regarding the lack of assistance you received via email, I deeply regret any miscommunication or oversight on our part. This does not align with our commitment to providing timely and effective customer support.