PositiveReviews of positive.energy

Ongoing failure to fix a faulty meter and completely unacceptable service. My electricity meter has been faulty since 9 December. The screen cannot be read and the smart functionality has failed, meaning I cannot provide readings. Despite repeated reports and complaints, the meter has still not been inspected or replaced. I am now being told the earliest estimated visit is 10 March — almost three months with a faulty meter. During this time, Pozitive Energy has relied on inflated estimated bills, which are almost double my normal usage, despite the fault being logged. I was also told my complaint had been “closed and resolved” even though no engineer had attended and nothing had been fixed. When I called to challenge this, I was refused access to the complaints team. I have now escalated this matter to the Energy Ombudsman for the second time with the same company. On the first occasion, I was awarded £200 compensation. Given the length of time, incorrect billing, and ongoing failure to act, this case is worth significantly more. My advice to anyone dealing with similar issues: go straight to the Ombudsman. Based on my experience, I would strongly recommend staying away from this company.

Horrendous company. Please avoid at all costs. We unfortuantely are 2 years into a 5 year contract and we have nothing but problems. Constant billing errors, direct debits either not being taken or taken twice. Rude, aggressive and unhelpful Customer Service. This company is the worst i have ever dealt with. AVOID AVOID AVOID!!

If there was a minus score this terrible company would deserve it. Colossal errors on bills, despite having a smart meter, incorrect removal of funds, desperate customer service, arrogant email communications, this company should not be allowed to operate. Shocking!! Stay far far away.

Just been told by PE that we are tied into them for a further three years because we did not apply to change our supply to another supplier soon enough. Apparently we should give a minimum of 365 days!! Total Scam and probably explains how they managed to block a previous application

As a landlord I took over the property from my tenant who left because Positive were a nightmare with billing. Now I can see why because I've been trying to set up my own account as occupyer for 2 months and they just keep sending me generic emails saying we're are dealing with it, meanwhile they have me on deemed rates. This is deliberate to ripp you off for as long as possible before you can enter into contract rates. Am shocked by the other reviews that the Ombudsman hasn't shut them down yet!

Beyond Incompetent. They consistently tried billing me for electricity consumed when I wasn't even in the property. I lost count of the times I used their portal to write to them to explain this but they didn't listen which resulted in receiving invoices ranging from £600 to £12,000. Sign up at your peril. Dreadful

Worst energy provider don’t use Bought a commercial property they didn’t tell me 12 months after they first contact the contractor ended they estimated the electricity use at 20 times what it previously was and tried to bill me thousands sending a debt collection letters took ages to resolve ended supply with them a year down the line still getting bills even though it was all resolved. Customer service is slow and pretty much useless months go past before you get a response. Avoid at all costs. They’re not even on the same level as someone like EDF.

Scammers!!! Please avoid getting two bills a months . Their customer service is so bad they don’t even know what they are talking about. They can’t resolve anything they are overcharging with no explanations. Waiting for contract to finish avoid please